Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The AI Tools and Analytics Developer is responsible for leveraging existing AI and automation technologies to enhance software development processes, improve workflow efficiency, and support project delivery. This hybrid role combines hands-on software development with technical project management, ensuring the successful integration and application of AI tools and analytics across projects.
The ideal candidate has 2–3 years of professional experience in software development, product management and familiarity with cloud-based or enterprise software environments. This candidate should have a strong interest in applying AI-driven solutions to real-world business challenges. They will collaborate with cross-functional teams to identify use cases for AI tools, process improvements, build analytics dashboards, and deliver solutions that improve productivity, quality, and innovation.
Key Responsibilities
Implement and customize AI-powered tools to support product management and engineering teams to streamline processes.
Manage small to mid-scale technical projects that integrate AI tools into existing workflows.
Automate repetitive or manual processes using low-code/no-code AI platforms.
Collaborate with product managers, developers, and data teams to identify opportunities, write requirements and review plans for AI-assisted improvements.
Document best practices and provide technical guidance on the use of AI tools across teams.
Track project milestones, deliverables, and report on progress to stakeholders.
Stay current with emerging AI productivity tools and recommend adoption strategies.
Maintain process documentation and assist in rolling out new processes to the organization.
Assist in building dashboards to analyze key data using available tools (e.g. Tableau, JIRA, etc.)
Required Qualifications
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
2–3 years of experience in software development using Python, JavaScript, or a comparable language.
2-3 years experience with data analytics using Tableau, JIRA, etc.
2-3 years experience using and developing with various AI tools (e.g., Copilot, ChatGPT API, Kiro, Amazon Q, Rovo, CodeWhisperer).
Strong understanding of agile project management principles.
Experience with cloud services (AWS, Azure, or GCP) and development environments (Git, CI/CD).
Proven ability to evaluate, adopt, and apply AI or automation tools in a business context.
Excellent communication, collaboration, and organizational skills.
Preferred Qualifications
Familiarity with workflow automation or RPA platforms.
Understanding of API integration with AI services.
Exposure to project management tools like Jira, Smartsheet, MS Project, Asana, or Trello.
Certifications in agile project management or AI fundamentals (optional).
Our Benefits:
Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
Family-friendly leave allowances, including paid maternity and paternity leave.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.