Job summary:
The Customer Content Services (CCS) team is looking for an innovative, AI experienced Strategist to define and drive the integration of Artificial Intelligence across the internal facets of our department. You will be responsible for translating the complex, rapidly evolving AI landscape into a clear, actionable strategy for our daily functions and content initiatives.
Our Technical Communications team is at a pivotal moment, evolving from a traditional content creation group into a strategic hub powered by Artificial Intelligence. We are searching for a visionary Strategist to help with this transformation. If you thrive on change, leverage data as your guiding light, and are ready to define how a major organization will operationalize AI to revolutionize customer content, this is your opportunity to set the vision and execute on it. Come help us build the future of content!
What you will do :
Develop and Drive our AI First Strategy: Create multi-phased AI roadmaps that balance quick wins (proofs-of-concept) with foundational, long-term investments.
Assess Organizational Readiness: Conduct continuous audits of data quality, existing technology infrastructure, and team skills to ensure the organization has the necessary foundations (data, platforms, and talent) to successfully deploy and scale AI solutions.
Stakeholder Management: Engage with and communicate complex AI concepts to various stakeholders, including executives and technical teams, ensuring alignment and buy-in.
Lead Change Management and Adoption: Partner with department leaders to define new AI-powered workflows, train employees, and manage the organizational change required to integrate AI tools into daily functions, ensuring high user adoption and benefit realization.
Risk Management and Ethical AI Practices: Identify potential risks associated with Agentic AI deployment and develop mitigation strategies. Ensure AI solutions adhere to ethical guidelines and promote fairness, transparency, and accountability.
Share Best Practices: Act as the Subject Matter Expert (SME), sharing use cases, successes, and lessons learned from the content department's AI implementations with other business units to accelerate enterprise-wide adoption.
What We're Looking For:
5+ years of experience in program management, business analysis, content strategy, or a similar strategic role within a technology company.
Deep understanding of the technical communications field and the content creation lifecycle. You know what it takes to create great content, help us transform those processes leveraging AI
A passion for innovation and technology. Direct AI/ML engineering experience is preferred as well as a strong curiosity and understanding of how AI, machine learning, and NLP can be applied to content are essential.
Exceptional communication and influencing skills. You can confidently articulate a vision and build consensus among stakeholders from the individual contributor to the executive level.
Experience in change management and leading teams through technological and cultural transformations is highly desirable.
Bachelor's degree in Business, Communications, Computer Science, or a related field. An MBA is a plus.
Why Join Us?
You'll be joining a forward-thinking team at the very beginning of a transformative journey. This role offers a unique opportunity to shape the future of a critical business function, make a measurable impact, and become a leader in the emerging field of AI-powered communication. We foster a culture of innovation, collaboration, and continuous learning. If you're ready to build something new and define what's next, this is the place for you.
The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.