AI Integration & Quality Specialist

Why this role matters

The AI Integration Specialist is responsible for the hands-on development, testing, and maintenance of chatbot prompts and conversational flows. This role translates business requirements, compliance rules, and client experience standards into structured AI logic that powers reliable and user-friendly interactions.

As the first line of execution, the AI Integration Specialist ensures that chatbot behavior is accurate, consistent, and aligned with business policies. The role also serves as a first responder to AI-related issues, performing root cause analysis and coordinating with peers and cross-functional teams for resolution.


Application deadline: 1st May 2026

 

What you'll actually do

• To design, refine, and test chatbot prompts for accuracy, compliance, and usability.
• To implement context-aware rules that shape AI behavior across different business scenarios.
• To run simulations and audits that validate chatbot performance.
• To collaborate with cross-functional teams (QA, Product, CIA, KM) in improving AI workflows.
• To act as the frontline troubleshooter for AI issues and incidents especially on the #cia-tech-support channel.

 

Who we’re looking for

• Must be an existing member of the Quality Assurance Team.
• Should've participated in the Objective Assessment held last September 2025.
• Experience in AI prompt engineering, conversation design, or customer support operations.
• Strong analytical skills to translate business and compliance rules into structured prompt logic.
• Familiarity with NLP-based systems, chatbot platforms, or AI integration (preferred but not required).
• Ability to run simulations, audits, and quality testing for conversational AI.
• Good troubleshooting and problem-solving skills, especially in identifying logic or compliance gaps.
• Strong collaboration and communication skills with cross-functional teams.
• Detail-oriented, with a focus on accuracy, compliance, and client experience.

 

What your journey looks like

1. Intro call with Recruiter (30 minutes)
2. Hiring Manager Interview
3. Prompt Development Assessment ( 2 weeks)
4. Behavioural interview