AI Innovation Discovery Product Manager

About this role:

Wells Fargo is seeking an AI Innovation Discovery Product Manager for Voice Servicing within our Global Operations Innovation Hub, to investigate high impact product ideas and bring them to fruition through proof of concept, value and working prototypes.

The AI Innovation Discovery Product Manager will partner closely with the business and strategically work backwards from customer needs, define technical requirements, and partner with data science and engineering teams to deliver scalable solutions within our newly formed CCaaS (Contact Center as a Service) Innovation Hub.

In this role, you will:

• Lead complex initiatives to provide product & technological solutions with broad impact for cross functional businesses, product and technology teams
• Act as a key participant in providing strategic business solutions to companywide product & technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for product & technology initiatives
• Define and lead detailed research on business, product and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain, product and technology applications, and which influence companywide product & technology solutions
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business, product and technology teams to provide comprehensive solutions for complex business problems
• Ensure communication and information flow between business, product and technology teams

Required Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience owning/driving roadmap strategy and definition
• 5+ years of Product Management experience

Desired Qualifications:

• Banking/Financial services and/or contact center product/platforms
• A working knowledge of Telephony IVR platforms, Five9 and Google Cloud Platform experience preferred
• Experience in building and driving adoption of new tools
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Passion for customer-centric AI solutions

Job Expectations:

• Be Humble: You're smart yet always interested in learning from others
• Work Transparently: You always deal in an honest, direct, and transparent way.
• Take Ownership: You embrace responsibility and find joy in having the answers
• Learn More: You regularly self-educate and improve your skill set.
• Show Gratitude: You show appreciation and respect to those you work with.
• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule
• Must be able to work on-site at any of the listed locations
• Relocation assistance is not available for this position

Job Posting Locations:

401 Las Colinas Blvd W Bldg A, Irving, Texas 75039

1525 W W T Harris Blvd., CHARLOTTE, North Carolina 28262

401 S Tryon St., CHARLOTTE, North Carolina 28202

2600 S Price Rd., CHANDLER, Arizona 85286

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$119,000.00 - $187,000.00

Posting End Date:

12 Mar 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.