AI Engineer, Employee Experience

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5 is seeking a highly skilled and innovative AI/ML Engineer to join our Employee Experience (EX) team. In this role, you will be at the forefront of transforming our digital workplace by designing, developing, and deploying intelligent solutions. You will focus on building AI Agents, implementing Large Language Model (LLM) integrations, and creating automation workflows that streamline business processes for our People, Finance, and Legal functions. This role is instrumental in moving our employee experience from traditional support to a proactive, AI-driven ecosystem.

Responsibilities

• AI Solution Development: Design and build end-to-end AI/ML solutions, with a heavy focus on Generative AI, LLMs (e.g., OpenAI, Anthropic, Gemini), and RAG (Retrieval-Augmented Generation) architectures to support employee productivity.
• AI Agent Architecting: Develop and deploy autonomous and semi-autonomous AI Agents to automate complex cross-functional workflows across platforms like ServiceNow, Workday, and Salesforce.
• Model Integration & Engineering: Integrate AI capabilities into existing business systems using APIs and orchestration frameworks (e.g., LangChain, LlamaIndex). Optimize model performance and cost-efficiency for enterprise-scale deployment.
• Data Engineering for AI: Collaborate with data teams to design and implement data pipelines, vector databases, and fine-tuning datasets to improve the accuracy and relevance of EX-specific AI models.
• Engineering Excellence: Champion best practices for AI development, including prompt engineering, model evaluation, monitoring for "hallucinations" or bias, and maintaining the security and privacy of employee data.
• Cross-Functional Collaboration: Partner with Product Managers, Business Systems Analysts, and UX designers to identify high-impact AI use cases and translate them into technical prototypes and production-ready features.
• Innovation & Research: Stay current with the rapidly evolving AI/ML landscape, evaluating new tools, frameworks, and research to keep F5’s Employee Experience at the cutting edge of technology.

Qualifications

• 5+ years of software engineering experience, with at least 2+ years focused on AI/ML development.
• Proven expertise in building applications powered by Large Language Models (LLMs) and implementing RAG patterns.
• Strong proficiency in Python and experience with AI/ML frameworks (e.g., PyTorch, TensorFlow, Scikit-learn) and orchestration libraries (e.g., LangChain, Haystack).
• Experience with Vector Databases (e.g., Pinecone, Milvus, Weaviate) and managing structured/unstructured data for AI applications.
• Hands-on experience deploying AI solutions in cloud environments (e.g., AWS, GCP, Azure) and utilizing MLOps practices for model monitoring and versioning.
• Familiarity with enterprise platforms such as ServiceNow, Workday, or Salesforce and their native AI/ML capabilities is a significant plus.
• Solid understanding of API design (RESTful services) and integrating AI into complex, multi-system enterprise architectures.
• Excellent problem-solving skills and the ability to navigate the ambiguity of emerging technologies.
• Effective communication skills, with the ability to explain complex AI concepts to both technical and non-technical stakeholders.

The Job Description is a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.