AHHS Director of Training

Compensation Details:

Salary $$ Based on Experience

Job Description:

Director of Training

Who we are

Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services.

About the Role

The Director of Training will manage the design, development, delivery and engagement of training programs that ensure employees are equipped with the appropriate skills and knowledge to successfully perform in their roles across our nationwide residential HVAC, Plumbing, and Electrical service organization. This role will oversee the curriculum and user experience of our Learning Management System (LMS), ensuring consistent, high-quality learning experiences that drive performance, retention, and career growth for employees across all AHHS branch locations.

The ideal candidate is a strategic and hands-on leader who can elevate the organization’s training culture while managing a small and tactical team of trainers and curriculum developers, driving individual competency, knowledge and quality where the work is performed

What You’ll Do:

Training Strategy & Leadership

• Develop and execute a comprehensive training strategy aligned with organizational goals and growth initiatives.
• Lead a team of trainers and curriculum developers to deliver high-impact training programs across all operations  and roles.
• Partner with leadership, HR, and Branch operations to identify skill gaps and create training roadmaps that support career progression and workforce readiness.
• Track and manage training engagement to understand organizational development effectiveness including learning styles, individual comprehension, and the impact on performance.

Program Design & Delivery

• Facilitates and executes the design, implementation, and delivery of blended learning programs, including on-demand e-learning, instructor-led virtual sessions, and in-person onsite trainings.
• Ensure all programs balance technical skill development with customer service, communication, and leadership training.
• Build and expand a scalable onboarding and development framework for field technicians, sales, and leadership roles.

Learning Management System (LMS) Administration

• Manage and continuously enhance the company’s LMS platform.
• Develop and upload new courses, manage user access, and maintain accurate completion data and progress tracking.

Drive LMS utilization and engagement across the organization.

• Curriculum Development & Quality Control
• Oversee the creation of instructional materials, documentation, and training content that reflect brand standards, compliance, and trade best practices.
• Maintain consistent quality, effectiveness, and alignment of all training materials across branches and disciplines.

Performance Tracking & Reporting

• Measures training effectiveness through set metrics feedback and employee skill progression indicators.
• Provide regular reports and insights on training outcomes, adoption, and impact on performance and retention.

Culture & Continuous Improvement

• Foster a culture of learning and professional development across all branches.
• Stay informed of industry trends and innovations in HVAC, Plumbing, Electrical, and adult learning to keep programs current and competitive.

What you need to succeed: 

• Bachelor’s degree or equivalent in related field
• Advance degree or certification preferred in business administration, HR, organizational development or assessment tools.
• 5-7 years of real-life experience in training, talent management, and/or curriculum development
• At least 5 years of management experience. 
• Experience within the residential home services industry (HVAC, Plumbing, Electrical) strongly preferred.
• Communicates clearly and concisely with customers, team, and leadership; keeps others informed and makes appropriate partnerships where necessary
• Excellent written and verbal communication and interpersonal skills.
• Strong knowledge of LMS platforms and
• Strong knowledge of e-learning content creation tools (Storyline, Rise, Camtasia)
• Able to travel to branch locations nationwide. (50%)
• Ability to display financial acumen and react to trends and seasonal changes.
• Ability to multitask and effectively manage time
• Ability to handle stressful situations and work in a fast-paced environment
• Ability to read, analyze, and utilize reports
• Ability to use computer systems to input, access, modify or output information or to execute programs or analyses
• Ability to train, develop, motivate, and lead in a manner that fosters a work environment that promotes our culture.

This position is remote and requires frequent travel throughout the assigned region.

#LI-CS1

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable plans and policies.

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About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS).  AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer
Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.