Job Description:
Agile Coach
London / Staines / Brighton – hybrid working
Permanent
Full time – 37.5 hours per week
£75k - £85k DOE
We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.
We make health happen:
At Bupa, we help people live longer, healthier, happier lives — and make a better world.
As an Agile Coach, you’ll play a key role in shaping an agile culture across UK Insurance. You’ll guide teams through new ways of working, helping them collaborate effectively, deliver change more smoothly and unlock better outcomes for our customers, colleagues and organisation.
You’ll bring energy, curiosity and practical expertise to support teams as they adopt, mature and thrive with agile practices. You’ll join a small community of Agile Coaches who champion agility, psychological safety, continuous improvement and empowered teams.
How you’ll help us make health happen:
- Train, coach and mentor teams to understand and use agile ways of working confidently.
- Support the mobilisation of new agile delivery teams within Value Streams, Agile Missions and other change initiatives.
- Help teams collaborate effectively, improve their delivery rhythm and use data to support continuous improvement.
- Deliver agile training across UKI and maintain clear, accessible agile learning materials.
- Build strong communities of practice, bringing people together to learn, share and experiment.
- Champion agile thinking, principles and behaviours — inspiring teams to be curious, brave and customer‑focused.
- Support teams to become increasingly self‑organising, resilient and empowered.
- Promote psychological safety and a coaching culture where people feel confident to contribute and grow.
- Stay hands‑on and adaptable — doing what’s needed to help agile initiatives succeed.
- Role‑model Bupa’s values and help build an environment where teams can deliver great outcomes.
Key Skills / Qualifications needed for this role:
- 5+ years’ experience coaching agile teams, including product teams, with a strong track record of helping groups mature and deliver effectively is essential.
- Experience coaching agile at scale — working across multiple teams, portfolios and enterprise‑level environments is essential.
- Practical experience implementing product ways of working and supporting teams as they adopt product‑led operating models is essential.
- Agile coaching or Scrum Master certifications is essential and a recognised scaled‑agile qualification such as SAFe, LeSS, Nexus, or another accredited agile‑at‑scale certification is beneficial.
- Experience supporting product operating models and contributing to product‑led change is desirable.
- High emotional intelligence with the ability to build trust and psychological safety quickly.
- Strong presentation and facilitation skills; comfortable leading sessions for different audiences.
- Adaptable in style — able to tailor coaching approaches to the needs and maturity of each team.
- Curious and proactive problem‑solver who seeks out root causes and helps teams improve continuously.
- Positive, energetic and enthusiastic — a motivating presence and advocate for agile ways of working.
- A confident, approachable communicator who models Bupa’s values.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- Annual performance-based bonus
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Angel Court, London, Staines - Willow House, Victory House, Brighton