The Agentic Operations Product Lead is a senior individual contributor who accelerates the delivery of agentic AI solutions across high‑impact pharmacy and insurance operations. This role translates complex, manual workflows into production‑ready AI capabilities that improve speed, quality, and cost outcomes. Working within fast‑moving agentic pod teams, you take ideas from concept to deployment and measurable value—quickly and responsibly.
Responsibilities
Lead end‑to‑end execution of agentic AI solutions, owning the path from problem definition through production deployment and value realization.
Rapidly stand up prototypes and proofs of value, progressing ideas through pilot, scale, and sustained operations.
Translate business and operational needs into clear epics, user stories, success metrics, and delivery plans that enable fast, focused execution.
Partner closely with engineering, AI/ML, data, and R&D teams to deliver production‑ready solutions aligned to system and regulatory constraints.
Apply working knowledge of agentic AI concepts—including orchestration, autonomy levels, exception handling, and human‑in‑the‑loop patterns—to guide design decisions.
Collaborate with frontline users and operations leaders to gather feedback, refine usability, and continuously improve solution performance.
Track performance metrics such as accuracy, throughput, quality, cost, and adoption to ensure solutions deliver expected operational value.
Communicate progress, tradeoffs, and outcomes clearly to stakeholders while maintaining alignment with director‑level strategy.
Qualifications
Required
5+ years of experience in product ownership, product management, or business analysis within healthcare, PBM, or operations‑focused environments.
Experience delivering complex automation, AI, or analytics solutions from concept through production.
Strong understanding of Agile delivery models and close collaboration with engineering and data teams.
Ability to operate effectively in fast‑paced, ambiguous settings while making sound execution decisions.
Strong analytical and communication skills, with the ability to bridge business and technical perspectives.
Preferred
Bachelor’s degree in a relevant field.
Experience supporting agentic AI, AI/ML, workflow automation, or NLP‑driven solutions.
Familiarity with pharmacy operations, insurance workflows, or contact center environments.
Comfort working in tiger‑team or startup‑style delivery models within large enterprises.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.