Aftermarket Sales Analyst

About Oshkosh Defense, an Oshkosh company

Oshkosh Defense stands behind those who dedicate their lives to protecting others.  As an industry-leading tactical vehicle manufacturer, every day we strive to meet or exceed our customers' ever-changing needs with next generation defense technologies and advanced systems.  We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions.

The Aftermarket Sales Analyst will provide parts support information to customers which will enable them to properly maintain their fleets. Participate actively in the streamlined process that enables Customer Service to provide support from beginning to end with an improved customer satisfaction rating. Foster a positive working relationship and effective communication with internal personnel, , and the customer to provide quality service in a timely manner. The analyst will work to achieve company goals, utilizing effective communication, and supporting all aspects of customer service in everyday business activities. Activities may include additional tasks not outlined and assigned by management. Offer parts expertise support to the Sales team, program management , Shipping personnel, and Technical Support. This role is responsible for coordinating the sales process for aftermarket components, to existing clients, by providing comprehensive support to the sales team, maintaining customer relationships, and ensuring timely delivery of products while meeting sales targets within the defense industry.

                                                                                                           

YOUR IMPACT

• Assist in the investigation of customer complaints or escalated, unresolved issues. Active involvement may be necessary to resolve the issue equitably in the best interest of all parties
• Attend and actively participate in departmental meetings to assist in determining the best course for the department to be successful and provide an environment for learning
• Engage with other departments within the organization to build positive relationships and resolution to recurring issues and/or issues that may
• Support internal department sales goals. Provide information and support to dealer organizations to procure promotional items
• Responsible for documenting customer inquiries and necessary information within the call tracking system thoroughly
• Partake in training opportunities to develop skills to better understand Oshkosh Corporation's products, current technology and/or product available to the field; as well as personal growth opportunities to excel at providing customer support
• Provide clerical and non-clerical duties within the department when necessary
• Order processing:
• Receiving and processing customer orders for defense aftermarket parts, verifying part numbers, quantities, and ensuring accurate pricing.
• Quote generation:
• Creating detailed quotes for customers based on required parts, including pricing, delivery timelines, and any applicable warranties.

• Quote review and getting approval per signing authority level.                              
• Customer support:

• Responding to customer inquiries regarding part availability, pricing, order status, and technical specifications.
• Logistics coordination:
• Working with the logistics team to ensure timely delivery of parts to customers, including export compliance procedures.
• Data management:
• Maintaining accurate customer and order information in the company's CRM and inventory management systems.
• Compliance management:
• Adhering to all relevant defense industry regulations regarding part sales, including ITAR (International Traffic in Arms Regulations).
• Sales reporting:
• Generating regular sales reports on order volume, revenue, customer trends, and inventory status.
• Closely review & analyze customer RFQ's, Contracts, and/or Purchase Orders to ensure that we can conform to the part(s) or kit(s) requested as well as adhering to the customer's Terms and Conditions.                                                                                                                                  
• Review, identify, and supply accurate information in order for another to maintain or repair our products in a timely manner. When necessary, coordinate information, parts, or service requirements with outside sources to the satisfaction of our customers

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a related field and two (2) or more years of relevant experience (equivalent to eight (8) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.

STANDOUT QUALIFICATIONS

• Ability to communicate effectively with internal customers
• High degree of initiative, follow-through, and organizational skills
• Ability to handle multiple tasks simultaneously
• Experience with JDE E1, Teams, Excel, & Word.
• Three (3) or more years’ experience working with automotive or heavy-duty parts

WORKING CONDITIONS

The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Pay Range:

$64,500.00 - $103,500.00

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.