Aftermarket Parts Specialist

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

As the Aftermarket Parts Specialist, you will be the primary connection between our customers and their HVAC parts and equipment needs. You will focus on delivering excellent customer service, selecting and promoting products, and supporting both customers and team members. You will handle in-person and phone interactions, manage parts orders and inventory, and ensure efficient service for our HVAC trade clients.

This position has no direct reports.

This position reports to the VP Aftermarket Sales & Support. This role is onsite and is based in Centennial, CO.

You Will:

• Serve customers via counter service and phone, identifying the correct parts, equipment, and solutions to fulfill their requirements.

• Receive and inspect shipments in our ERP system, maintain accurate stock levels, and keep a clean, organized warehouse.

• Pack and ship orders directly from the warehouse, ensuring timely and accurate deliveries.

• Assist with parts ordering and work order processing, collaborating closely with service technicians to facilitate repairs and maintenance needs.

• Build strong customer loyalty by offering knowledgeable product support and resolving parts inquiries efficiently.

• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.

• Must successfully establish employment eligibility and satisfactorily complete background checks, including drug screen, and required pre-employment testing as a condition of employment.

Required Qualifications:

• High school diploma or equivalent required.

• 2+ years of experience in the HVAC or wholesale parts industry strongly desired.

• Ability to lift objects over 25 lbs.

• Comfortable climbing ladders and operating a forklift.

• Valid driver’s license.

• Proficiency in computer software; familiarity with Excel, Epicor, and Adobe a plus.

Preferred Qualifications:

• College degree or technical certificate in HVAC or a related industry preferred.

General Applicable Company Competencies:

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.

• Punctuality and dependability.

• Ability to be flexible and adapt to changing work priorities and stressful conditions.

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

• Maintain productive and collaborative relationships with other Watts employees. 

• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Centennial. CO location (Monday – Friday). Your scheduled work hours will be communicated to you by your manager.

Physical Requirements:

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods of time.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range:

The expected salary range for this position is $24.30 - $27.60 per hour. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.