Aftermarket Network Development Manager

Inside the Role

Plans and executes strategies to meet the organization’s long-range goals through the development, expansion, and optimization of the regional aftermarket service network. Evaluates and develops market initiatives related to service coverage, partner capability, and customer support models. Analyzes business opportunities in both new and existing markets and identifies alternative approaches for delivering service and warranty support aligned with customer operational requirements and network strategy, entering new markets and adopting new technologies.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

•Plans and executes strategies to support long-range aftermarket service and network development goals, including strategic service partnerships and alternative service delivery models.
• Evaluates and develops regional service network initiatives and analyzes opportunities to expand or optimize service coverage in both new and existing markets.
• Identifies, analyzes, and compares alternative service solutions and network models, including Service Partners, mobile technician deployment, and customer-paid warranty structures.
• Identifies and assesses new Service Partners within the assigned region to address service coverage gaps and strategic network needs.
• Conducts frequent and initial on-site assessments of prospective and existing Service Partners to evaluate technical capability, operational readiness, and compliance with network standards.
• Determines required actions and performance measurements necessary for Service Partner onboarding and ongoing participation in the service network.
• Monitors the initiation and completion of required corrective actions and improvement measures to ensure partner readiness and compliance.
• Oversees Service Partner performance using defined KPIs and scorecards in coordination with the Customer Service organization.
• Works directly with Service Partners to address performance gaps and improve KPIs that are out of alignment with network expectations.
• Assesses customer service and warranty situations in collaboration with Sales and Customer Support and contributes to aligned service and warranty strategies.
• Determines appropriate short-, mid-, and long-term service approaches (CPW, Service Partner, Mobile Technician) based on customer needs and regional strategy.
• Aligns with the regional Sales Manager on initial customer evaluations and service network expansion strategies.
• Negotiates Service Partner contractual elements including stocking recommendations, discounts, and service scope.
• Utilizes digital tools to track service network performance, corrective actions, and regional service trends.

Knowledge You Should Bring  

• Bachelor’s Degree and 5-7 years of relevant experience, or 8 years of relevant experience in lieu of degree, is required
• Requires specialized knowledge of own field and deep experience integrating related field knowledge into work
• Leads department or cross-functional programs of notable risk, resource requirements and/or complexity
• Uses sophisticated analytical thought to solve highly complex problems and identify innovate solutions
• Serves as a guide for others in area of expertise
• Acts as an advisor to senior management and key external stakeholders on broad ranging projects
• Uses experience to contribute to standards in which others will operate
• Requires specialized knowledge of aftermarket service operations and service network development.
• Demonstrated ability to analyze operational data and translate findings into service strategies.
• Strong ability to manage partner relationships and drive performance through defined KPIs.
• Effective collaboration skills across Sales, Customer Support, and Service organizations.
• Proficiency using digital tools to manage projects and regional activities in a remote environment.
• An attached resume is required
  
  Exceptional Candidates Might Have

• Experience supporting regional service coverage models through partner development or alternative service solutions.
• Demonstrated capability to influence and negotiate with external partners.
• Ability to operate effectively in both office and service shop environments.

#LI-RR1 #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.