Aftermarket Manager

Position Summary:

In the position of Aftermarket Manager, you will be responsible for leading our aftermarket & spare part commercial effort in food/health/nutrition (FHN) industry, executing the business strategic plan, and driving revenue growth across Asia-Pacific (APAC) region.

Work You’ll Do:

• To lead a team that is responsible for business generation within regionally defined parameters across the Coperion FHN Portfolio. Within agreed levels of revenue & profitability.
• To proactively build the installed base reference list and incorporate this into the company’s CRM system.
• To develop tactics and strategies to generate year on year growth to the spares and site services revenues
• To build the necessary resources to support the growth plans and ensure customer satisfaction with timely response for normal and breakdown business across the entire FHN portfolio.
• To provide both reactive (escalation and documentation of customer complaint / warranty claims) and proactive (i.e, customer satisfaction survey) services to directly connect Coperion FHN APAC to the marketplace
• To interface with other Group Aftermarket specialists within Global FHN Aftermarket Team, to ensure growth in the respective markets and commonality of approach to achieve their targets in overall FHN aftermarket business.
• To support your team and where appropriate support them in winning and closing business opportunities / resolving service issues that arise.

Team:

You will be part of the FHN Aftermarket Department, working collaboratively with cross-functional teams to support the overall business strategy and drive growth within the aftermarket for food , health, and nutrition industry across the APAC region.

Basic Qualifications:

• More than 10 years of work experience in aftermarket or field service support for industrial industries.
• Proven strategy development and execution skills.
• Passionate attitude regarding building strong, effective, long-term relationships with customers.
• Proven commitment to continuous improvement techniques.
• Strategic sales skills with well-developed influencing and negotiating abilities.

Preferred Qualifications:

• Direct experience as Aftermarket Manager from engineering or manufacturing industry is an advantage.
• Demonstrated experience in developing new service products and customized aftermarket solutions.
• Ability to travel at short notice is preferred.

Who we are: 

Coperion (www.coperion.com) is a global industry and technology leader in compounding and extrusion systems, size reduction, washing, separating, drying, agglomeration, feeding, weighing, material handling and pneumatic conveying systems, as well as milling, mixing, thermal processing, dust collection and other services. Coperion develops, produces, and services plants, machinery, and components for the plastics and plastics recycling, chemical, battery, minerals, food and pharmaceutical industries. Coperion employs more than 5,000 people in its three divisions, Performance Materials, Food, Health & Nutrition, and Aftermarket Sales & Service - at over 50 sales and service locations worldwide. Coperion is an Operating Company of Hillenbrand. www.hillenbrand.com 

Hillenbrand is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".