PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Handle customer claim regarding heating and WWQ products.
2. Provide on-site technical support for installation and commissioning of heating and WWQ products.
3. Provide on-site or other technical supports on identifying technical problems, troubleshooting and making analysis by different ways and callback.
4. Consult with and advise customers on best service solutions in accordance with specified categories of heating and WWQ products.
5. Support line manager to establish and improve after-sales service system.
6. Provide training for related people (internal and external) and organize service seminars for distributors and Watts staff.
7. Report service regularly with right way (weekly, monthly and yearly)
8. Other tasks assigned by line manager
EDUCATION:College degree or above
EXPERIENCE: At least 3-5 years of after-sales service experience in heating and WWQ industry
MINIMUM REQUIRED SKILLS:
1. Good written and verbal communication, time management, problem solving, and computer skills
2. Good teamwork
3. Sound technical skills and hands-on experience in maintaining, commissioning and repairing heating and WWQ products.
PREFERRED SKILLS: Be familiar with quality tools such as APQP, FMEA, CP, SPC MSA,8D as a plus.
Travel Frequency: Travel frequency: 40 % domestic travel covering all China