After-Hours Support Worker

• Casual Contract - 8hr shifts active on duty overnights and weekends
• Location:  Boorloo (East Perth) WA 6004
• $44.25 per hour + super + penalties
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

Join Mission Australia as an After-Hours Support Worker at Common Ground in East Perth. Our brand-new service in the heart of Perth is set to redefine how we support people experiencing homelessness. Common Ground Perth is delivered in partnership with Nyoongar Outreach Services (NOS). This initiative represents a significant step forward in creating long term housing stability and holistic support for some of the most vulnerable members of our community.

Common Ground features 112 self-contained apartments, many are reserved for people who have experienced chronic homelessness. The site will also include communal spaces, 24/7 support, and integrated commercial areas, all designed to foster a sense of safety, dignity, and belonging.

In this role, you will provide trauma informed support to residents and contribute to a safe and welcoming environment for all stakeholders. Your role is crucial in ensuring service compliance with policies and procedures while fostering positive outcomes for residents.

This is an on-site position, with solely overnight active on-duty shifts and weekend day shifts, requiring a practical approach to maintain safety, build rapport, and assist residents through transitions in a dynamic community setting.

Applicants must be available for evenings and overnights Monday to Sunday and days on weekends.

Your Key Responsibilities:

• Conduct hourly safety and wellbeing checks throughout the site, ensuring a safe environment for all residents and visitors.
• De-escalate behaviours and incidents using trauma informed approaches including accurate reporting and timely escalation when required.
• Build rapport with residents by engaging positively while maintaining clear and professional boundaries.
• Manage visitor access and movement on site in accordance with agreed procedures and safety protocols.
• Complete comprehensive shift handovers, incident reports, case notes, and data entry into MA Connect in an accurate and timely manner.
• Maintain site safety by monitoring the environment, responding to risks, and liaising with on-call services, emergency support, or internal teams as needed.
• Support residents with basic after-hours needs, transitions, and access or maintenance queries in line with procedures, referring matters to the team.

Requirements for Success 

• Minimum Certificate III in a relevant field, with additional qualifications such as Mental Health or related community services training is highly regarded.
• Demonstrated experience supporting vulnerable people, ideally within homelessness, community services, housing, security, justice, or similar settings.
• Strong capability in trauma informed practice and de-escalation, with Therapeutic Crisis Intervention (TCI) training viewed favourably.
• Ability to build safe, respectful relationships with residents while maintaining professional boundaries.
• Experience working with Aboriginal and Torres Strait Islander peoples, with understanding of cultural protocols and community engagement.
• Confident written and verbal communication skills, including basic administrative capabilities.
• Ability to work independently and collaboratively within a two-person after-hours team, including capability to walk the site for scheduled checks.
• First Aid and CPR Certificate.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.  Please apply as soon as possible to be considered. Thank you.