Affiliate Relations Associate

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.  Join our award winning team!

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

Affiliate Network Coordinator

Pay $17 per hour

Build the Network. Protect the Standards. Enable Care.

At Health Advocate, our affiliate behavioral health network is not administrative support — it is an extension of our care delivery model.

We’re seeking an Affiliate Network Coordinator who understands that a high-quality network is built through disciplined recruitment, credential verification, documentation accuracy, and professional relationship management.

Reporting to the appropriate Network or Operations leader, you will support the recruitment, onboarding, and maintenance of qualified affiliate counselors and behavioral health professionals across assigned regions.

If you are energized by structured processes, compliance excellence, and building strong professional networks — we want to meet you.

Your Mission: What Success Looks Like

Your primary accountability is to recruit, verify, document, and maintain a compliant and responsive affiliate behavioral health network aligned with operational demand.

Success in this role includes consistently achieving:

🔹 Network Coverage & Recruitment

• Maintain a pipeline of qualified affiliate counselors and behavioral health professionals
• Proactively identify regional coverage gaps and escalate needs appropriately
• Utilize diverse sourcing channels to recruit licensed professionals efficiently
• Ensure screening activities are documented accurately and timely

🔹 Compliance & Credential Integrity

• Verify contractor licenses and certifications through appropriate state databases
• Confirm affiliates are in good standing prior to service delivery
• Ensure required documentation is complete before onboarding
• Maintain organized, accurate records within shared drives and internal systems

🔹 Process Accuracy & Documentation Discipline

• Conduct phone screenings to evaluate qualifications and review compensation structure
• Record screening results, availability confirmations, and agreement acceptance in appropriate databases
• Upload affiliate professional information accurately and within established timelines
• Adhere to all corporate and departmental EAP policies and procedures

What You’ll Do: Your Roadmap to Impact

Affiliate Recruitment & Screening

• Recruit affiliate counselors and behavioral health professionals for assigned departments and regions
• Conduct structured phone interviews to assess qualifications and discuss compensation rates
• Utilize multiple external resources (counseling platforms, professional directories, insurance listings, industry publications) to identify licensed professionals
• Communicate with candidates to confirm availability and coordinate scheduling
• Document all outreach and screening activity accurately

Credential Verification & Compliance Management

• Verify licenses and certifications through state databases
• Ensure screening completion and formal acceptance of agreement terms
• Record screened and approved affiliates into the appropriate database in a timely manner
• Maintain accurate affiliate documentation in department shared drives

Affiliate Network Relations

• Serve as a point of contact for affiliate counselors and behavioral health professionals
• Respond to inquiries regarding scheduling, compensation, or process questions
• Escalate complaints or concerns to management as appropriate
• Provide administrative support to team members to maintain balanced workflow
• Remain informed on Employee Assistance Program (EAP) industry initiatives

Team Interface & Customer Service

• Establish and maintain professional relationships with internal and external customers
• Collaborate with team members to meet departmental goals
• Deliver quality customer service that strengthens the affiliate experience
• Escalate issues beyond scope of authority to supervisor when necessary

Who You Are: The Professional We’re Looking For

You are detail-oriented, process-driven, and relationship-aware.

You understand that documentation accuracy protects the organization and that disciplined follow-through supports operational excellence.

You bring:

• Minimum one year of experience in project administration, human resources, or customer service (healthcare industry preferred)
• Confidence conducting structured phone interviews
• Strong organizational skills with high attention to detail
• Intermediate knowledge of Microsoft Word and Excel
• Ability to manage multiple tasks with accuracy and timeliness
• Professional written and verbal communication skills

PAY: $17 per hour

Hours: 8:30 am EST - 5 pm EST.

Minimum Qualifications

Education:

• High School Diploma or equivalent required

Experience:

• Minimum one year of experience required in project administration, human resources, or customer service preferably in a healthcare industry

Other:

• Intermediate knowledge of Microsoft Word and Excel required

Mental and Physical Requirements

This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers.

The nature of the work in this position is sedentary and the incumbent will be sitting most of the time.

Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day.

Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day.

Related Duties as Assigned

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Job incumbents may be asked to perform other duties as required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

Why Health Advocate?

Because here, operational excellence protects care delivery.

You’ll join an organization where standards matter, compliance is respected, and your discipline directly strengthens the quality and reliability of our affiliate behavioral health network.

We invest in structured processes, cross-functional collaboration, and professional accountability — ensuring the work you do supports measurable impact for the members and clients we serve.

Ready to Make an Impact?

If you’re ready to build, protect, and maintain a high-performing affiliate network with precision and professionalism — we’d love to hear from you.

Apply today and help strengthen the foundation of care at Health Advocate.

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner

• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up

• Communicator Award of Distinction: October 2019 Broker News

• MarCom Awards: Gold, COVID Staycation Ideas brochure

• MarCom Awards: Platinum, 2021 Well-being Calendar

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)