As an Advisor – Technology Services, Enterprise Workflow and Delivery, you will serve as a strategic partner within the IT organization, driving continuous improvement through strong analytical insights and cross-functional collaboration. In this role, you will lead the operational strategy for your designated service area, ensuring that enterprise workflows, delivery methodologies, and related processes are optimized, scalable, and aligned with ALSAC’s broader IT and organizational objectives.
You will play a critical role in assessing service performance, identifying opportunities for improvement, and implementing solutions that elevate operational governance, business process integration, and other assigned technology services. This role requires a blend of systems thinking, problem-solving, communication excellence, and the ability to build strong partnerships across teams.
Advance and Mature Enterprise Workflows
Collaborates with IT leadership to enhance and mature business processes and enterprise workflow systems, enabling efficient cross-team collaboration and aligning delivery processes with divisional strategies.
Facilitate Delivery Across Teams and Partners
Acts as a delivery facilitator and liaison between IT teams, business partners, and external vendors to support execution of the ITS vision and operational roadmap within the service area.
Use Analytics to Drive Decisions
Analyzes operational data and performance metrics to identify trends, uncover gaps, and recommend improvements that strengthen productivity and service delivery.
Lead Cross-Functional Improvement Efforts
Partners with key stakeholders to identify challenges, streamline workflows, and drive initiatives that enhance the effectiveness and performance of enterprise delivery processes.
Communicate Clearly Across the Organization
Communicates complex concepts through clear written documentation, presentations, visualizations, and discussions tailored for a wide range of audiences and leadership levels.
Represent Business Needs in IT Planning
Serves as a representative for business partners during IT discussions, ensuring their needs, objectives, and priorities are clearly articulated and addressed within the service area.
Identify and Recommend Solutions
Proactively identifies issues and opportunities within the service area and recommends solutions that simplify delivery, strengthen governance, or improve workflows.
Ensure Compliance and Risk Alignment
Ensures alignment with regulations, standards, and internal governance processes, implementing measures to maintain compliance and reduce operational risks.
Support Organizational Norms and Best Practices
Champions organizational behaviors, frameworks, and methodologies that support strong processes, systems, and delivery excellence across IT.
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.