Full-Time, Continuing position
Salary Level HEW 6 + 17% Superannuation
Based at the Melbourne CBD campus and hybrid ways of working
About the role
As Advisor, Enrolment Services, you will be the subject matter expert on all matters relating to the effective delivery of key operational student enrolment functions and activities for all RMIT students.
You will provide a high level of service and advice to clients, resolution of complex issues and providing expertise regarding a range of processes within the University’s policy, procedure, and legislative compliance requirements. You will also coordinate the day to day and student lifecycle activities to ensure a high standard of service is delivered while providing leadership and supervision of staff within Enrolment Services as and when required.
Occasional evening and weekend work and restrictions on annual leave may be necessary during peak periods.
To be successful in this position, you will have as a minimum:
Experience in the provision of quality student administration services, including a sound knowledge of relevant policies and procedures relating to the University, Federal and State Government departments and agencies.
An understanding of how to respond to sensitive information and situations; as well as displaying cultural sensitivity and cross-cultural communication skills.
Proven initiative and problem-solving skills and ability to work independently and use initiative and the ability to advise management of potential for policy improvement.
Great organisational and time management skills with proven ability to manage multiple tasks and re-adjust workload priorities to meet conflicting deadlines.
Highly developed interpersonal skills, communication skills, including ability to tailor communication styles to diverse audiences.
The ability to use a range of information and communication technologies effectively including Microsoft Office software packages, web & email software, database use and management.
Qualifications
Degree in relevant discipline and/or significant experience required preferably from the Higher Education or TAFE/VE sector.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Group
The Students Group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce.
We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.
Our objectives are to:
Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience
Deliver impactful, connected service, care and development opportunities at scale, and to
Engage, empower and value each other so that together we can make a difference.
We welcome a diversity of perspectives and are inclusive in our approach to work. We are aligned in our passion for having a collective and positive impact on the student experience at RMIT. Our team is comprised of talented and motivated people from a range of professional disciplines and backgrounds, at various stages of their careers and including RMIT students.
We are a values-led organisation and we value imagination, agility, passion, inclusion, courage and impact.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Chris Murphy (Manager, Enrolment and Fees) via chris.murphy@rmit.edu.au. Please do not send your application to this contact.
Position Description – Advisor, Enrolment Services
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
#Li-Hybrid
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.