Advisor, Customer Service Shared Services

The Role: Advisor, Customer Service Shared Service (Contract) 

Customer Service Shared Services works with the regional Customer Service teams and the Directors of Customer Service Operations to help keep the business running smoothly by performing administrative, reconciliation and customer service duties. 

What You’ll Do: 

Demonstrates willingness to complete miscellaneous tasks as assigned in order to support the overall organization.  You will assist the Customer Service Representatives (CSR) with their customer account relationships by (e.g.): 

• Preparing and sending conformance/analysis certificates to customers. 

• Performing daily, weekly and monthly account closing  

• Utilizing SAP & Power BI to export data as needed to build custom reports & update customer portals. 

• Preparing customer mandated spreadsheets and delivery reports. 

• Preparing and sending mandated customer documents to customers. 

What We Seek: 

You enjoy repetition and helping others. You are an enthusiastic team player with a strong aptitude for following processes and have excellent written and verbal communication skills. You demonstrate a high level of productivity and quality in prioritizing a high number of incoming requests from various individuals timely.  

• Bachelor’s Degree. 

• One-year experience using SAP would accelerate the onboarding process. 

• Ease of use of business digital applications. 

• Proficient in Microsoft Excel with intermediate-level expertise, including the ability to generate and export reports, utilize formulas for data analysis, and efficiently manage spreadsheets.  

• Ability to communicate effectively with others in English (written and oral). Previous international experience and cultural awareness. 

• Ability to work in a busy and dynamic environment 

• Excellent organizational skills to coordinate task completions timely and effectively. 

• Detailed-oriented 

Outstanding Candidates Will Have: 

Providing meaningful support to the Global Customer Service by 

• Being thorough and detail oriented. 

• Exhibiting accountability in all work. 

• Gaining credibility and trust by meeting and owning commitment. 

• Ensuring that tasks are completed to the highest standards. 

• Resolve problem by building internal relationship and collaborating on procedures or transaction.  

What We Offer: 

At Entegris, we invest in providing opportunity to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values. 

Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals. 

• Comprehensive Health Insurance: Tailored packages to meet your individual needs. 

• Generous Paid Public Holidays: Enjoy 17 days off to celebrate and relax. 

• Empowering PTO Policy: Take the time you need to recharge and come back refreshed. 

• Values-Driven Culture: Work with colleagues who embody People, Accountability, Creativity, and Excellence.