Advising Services Program Assistant

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Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Florida Atlantic University is seeking an Advising Services Program Assistant - Boca Raton, FL.

The Advising Services Program Assistant plays a vital role in supporting the college advising team by providing front-line assistance to students, ensuring efficient office operations, and coordinating administrative tasks. This position serves as a key resource for students seeking guidance, helps manage advising workflows, and contributes to the overall success of the advising office through exceptional customer service and organizational support.

Summary of Responsibilities:

• Act as an assistant advisor for walk-in/call-in students to assist the professional advising staff with managing their caseloads.

• Answer general questions from students regarding topics such as required grades for specific courses, University and College requirements, for example, FLNT vs. FLEX, assist with student petitions (College and University), answer questions about minors, and refer students to other University services once a specific need is determined.

• Determine if there is a genuine advising emergency; refer to the advisor with appropriate information to facilitate assistance to the student.  

• Participate in staff meetings to identify problem areas proactively and aid advising staff on appropriate policy and procedure changes and development.

• Serve as receptionist for college advising office with emphasis on superior customer service, including greeting visitors and directing them to the appropriate person while answering general questions, answering phones and routing them to the correct person or department, and scheduling student advising appointments.

• Act as day-to-day supervisor for student assistants. Assign duties to the student assistants as discussed with Associate Director of Advising and advising staff and verify work is completed in an efficient and timely manner.

• Support the college advising staff with administrative duties such as travel reimbursement and other workday related duties.

• Coordinate materials for orientation, open house and other CDSI College of Social Work & Criminal Justice advising related student events.

• Research specific College issues as needed and report findings, this includes student records. 

• Update digital screens and office signage as needed.

FAU Benefits and Perks 

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: 

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. 

• State retirement options including tax-deferred annuities and Roth 403(b) plans. 

• State employees Public Service Loan Forgiveness (PSLF) program. 

• Sick Leave Pool Program. 

• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion). 

• Paid Community Engagement Volunteer Service Day 

• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply). 

 

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php 

 

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Minimum Qualifications:

High school diploma and four years of appropriate experience required.


Preferred Qualifications/Skills:

Experience providing administrative or office support in a professional setting.

Exceptional organizational skills with the ability to manage multiple priorities effectively.

Strong written and verbal communication skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Prior work experience in a higher education environment.

Salary:

$18.61 - $20.11 per hour.
Non-Exempt Support Personnel (SP)

College or Department:

CSWCJ: Advising Services Operations

Location:

Boca Raton

Work Days and Hours:

Monday - Friday, 8 a.m. - 5 p.m.

Application Deadline:

2026-01-04

Special Instructions to Applicant:

VETERANS’ PREFERENCE:
Applicants may claim Veterans’ Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans’ Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at empl@fau.edu.

APPLICATION DOCUMENTS REQUIRED:
Resume
Cover Letter

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.