Advanced Medical Support Assistant

Advanced Medical Support Assistant

Department: Department of Veterans Affairs

Location(s): San Diego, California

Salary Range: $56247 - $73121 Per Year

Job Summary: The incumbent serves as the Advanced Medical Support Assistant (AMSA) for the Radiology Service at the San Diego VA Healthcare System. The Advanced MSA works collaboratively with the patient care team to schedule outpatient imaging appointments, and to coordinate inpatient imaging procedures. The Advanced MSA is required to move from one work location to another as part of the position and will assume the assigned duties and responsibilities to ensure cross-coverage and patient care.

Major Duties:

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The incumbent accesses the patient's computerized medical record system (CPRS) to review and retrieve medical information including but not limited to laboratory reports, allergy information, past medical history, and other pertinent medical information needed to schedule patient's imaging appointment. Incumbent will also communicate directly with the patient to obtain required information to determine if patient meets the criteria to receive the requested imaging procedure. Based upon the protocol, the incumbent determines the patient's pre-appointment requirements and restrictions. Prior to the patient's scheduled appointment, the incumbent communicates directly with the patient to inform of the appropriate restrictions and instructions required of the procedure, including but not limited to the patient's requirement to obtain current labs, need to fast, need to take pre-medication to advert an allergic reaction to contrast. The incumbent performs receptionist duties to include check-in of patients and registration of imaging procedure. He/she must screen/receive phone calls and visitors in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes. Incumbent is required to create and coordinate the daily appointment schedules for one or more imaging outpatient clinics. The incumbent must be aware of the availability of radiologist and technologist staffing levels, and other clinical staff who use radiology exam rooms and radiologic suites, and equipment availability. The incumbent explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA. The incumbent must be able to answer multi-line phone system to schedule patients, and must possess the ability to multi-task, and concurrently schedule patients over the phone and face-to-face, as well as coordinate all relative paperwork, electronic documents, etc. Schedules imaging appointments and utilizes the Radiology Package accurately in a timely manner. All appointments will be made with the patient's input, either in person or by phone. The incumbent must be conscientious regarding patient confidentiality. The incumbent must possess working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital. This position provides medical administrative support to one or more outpatient imaging clinics and is an integral member of the imaging team to effectively carry out day-to-day administrative operations of the clinic. The incumbent orients staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics. The incumbent must provide excellent customer service to include both internal and external customers and must adhere to VA local, National and Service policies and procedures. Additional duties, tasks, and responsibilities may be assigned to meet the needs of the Service. Work Schedule: Monday - Friday, 7:30am - 4:00pm, (Subject to change based upon the needs of the agency.) Compressed/Flexible: Not Authorized Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 0000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Qualifications: Resume Requirement: Your resume must be detailed include the following information: Job title, description of duties, beginning and ending date (month/year) of employment; and average hours worked per week. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. High School Diploma with desire for some post high school education or equivalent experience; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. GS-6 Advanced MSA Experience. In addition to meeting the basic requirements, candidates must possess one year of experience equivalent to the GS-5 grade level. Demonstrated Knowledge, Skills, and Abilities (KSAs). Candidates must demonstrate the "ALL" KSAs below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, [electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Assignment: The Advanced MSA provides specialized and expert administrative patient support while working] collaboratively in an interdisciplinary coordinated care delivery model. [Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary [coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; [prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in] team huddles and team meetings to manage, plan, problem solve, and follow-up with] patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists] the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; [manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members] about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community). For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Preferred Experience: 1. Experience with Window based computers; ability to type 40 wpm. 2. Previous experience scheduling radiologic procedures using an electronic appointment package is preferred. 3. Ability to learn quickly and retain large amounts of complex information relative to scheduling radiologic procedures and associated processes. Experience with rotating positions to provide cross-coverage. 4. Experience working in a very structured, fast paced, high volume, and ever changing work environment. Must be able to adapt to a very busy work environment and handle stress and changing situations in a professional and collaborative manner. 5. Experience working in a Customer service oriented work environment with a variety of individuals and presents a professional appearance. 6. Experience working as part of a team to complete tasks as well as being responsible for completing individual work assignments. 7. Experience working in an environment requiring the ability to multi-task; for example, ability to schedule imaging procedures via phone and face-to-face, and coordinate a myriad of paperwork concurrently. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: Moderate lifting, 15-44 pounds; Light carrying, under 15 pounds; Reaching above shoulder; Use of fingers; walking up to 1 hour; Hearing (aid permitted); may be working alone and/or working closely with others.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12946774. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 05/07/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2026-05-07