Advanced Medical Support Assistant

Advanced Medical Support Assistant

Department: Department of Veterans Affairs

Location(s): Gainesville, Florida

Salary Range: $47449 - $61684 Per Year

Job Summary: The Advanced Medical Support Assistant (AMSA) position serves as a member of the Community Care Consult team working collaboratively with other members of expanded health care teams to provide a robust interdisciplinary approach to care.

Major Duties:

• The Advanced Medical Support Assistant (MSA) serves the North Florida/South Georgia VHA in the Community Care service line. The duties and responsibilities include, but are not limited to: Communicates with Community Care providers to ensure they accept VA patients and payments. Prepares any required pre-appointment documents. Schedules the appropriate level of care. Enters and edits Community Care program authorizations in the Fee Basis Computer System. Schedules community clinic appointment using VistA scheduling options. Complete verification with Community providers. Contacts community Provider/Veteran to coordinate specialty appointment. Schedule/reschedule the obtained appointment. Submit and verify authorization is received. Document actions taken in the CTB (Consult Toolbox) using CTM/CPRS. Create patient appointment letters. Fold letters and seal envelopes to send to Veterans. Notifying Veteran of appointment details in various communication. Request supporting medical documentation from community providers to confirm care wasrendered. Review community medical documentation for accuracy, quality, and consult closure. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday - Friday 0800-1630 Virtual: This is not a virtual position. Telework: Not Available. Functional Statement #:52121F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications: Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Experience and Education: (1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations: GS-06 Advanced Medical Support Assistant: Experience: You must have at least 1 year of experience equivalent to the GS-05 grade level. Examples of this includes, but is not limited to: answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, canceling appointment, re-scheduling appointments, entering no-show information, monitoring appointment requests from multiple electronic sources, verifying and updating demographics and insurance information when patients check-in for appointments, and interpreting and verifying provider orders. Preferred Experience: 2-3 years of administrative and/or clinical experience Basic understanding of organization and administration of multifaceted health care delivery systems Excellent customer service and communication skills Ability to schedule and coordinate appointments Demonstrates dependability and flexibility Prior VA experience Evidence of self direction Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06. Physical Requirements: Refer to VA Handbook 5019.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/08/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12949553. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2026-05-08