Advanced Field Service Engineer

Job Description Summary

The Advanced Field Engineer is a senior-level technical expert responsible for installing, maintaining, and troubleshooting complex medical systems, providing advanced technical support, and mentoring junior engineers. This role requires deep technical knowledge, strong problem-solving skills, and the ability to work autonomously while ensuring customer satisfaction and operational excellence. The position is based in the south‑eastern suburbs.

Job Description

Activities & Responsibilities

• Install and configure a range of medical equipment, proficient in several modalities.
• Perform complex corrective maintenance and installations.
• Conduct root cause analysis with a 360° approach, considering internal and external factors.
• Apply basic application knowledge to support clinical workflows.
• Utilize strong knowledge of power, grounding, and digital systems.
• Actively promote and use remote diagnostic tools; contribute to the ROLE team.
• Serve as a role model in administrative tasks and follow-up (including debriefing, parts, KPI tracking).
• Participate in local Level 2 escalation team, supporting Technical Lead Engineers.
• Leverage customer knowledge to assist with contract and on-demand revenue growth.
• Lead communications with customers and act as escalation point for concerns, including installations.
• Contribute to EHS policy improvements.
• Own customer issues from dispatch to resolution, engaging team members as needed.
• Lead, instruct, and coach less experienced Field Engineers.
• May lead basic projects.

Technical Knowledge & Hard Skills

• Minimum (3+)  years of experience as a Field Service Engineer.
• Expert in one modality and proficient in at least one other.
• Advanced troubleshooting and system integration skills.
• EHS champion with safety-first mindset.
• Knowledge of Lean & Continuous Improvement principles.
• In-depth knowledge of all processes and tools related to the role.
• Trained and updated in all mandatory trainings.
• Strong written and verbal communication skills.
• Basic business acumen and understanding of key financial drivers.
• First-level project management skills.
• English: Read, understand, and hold conversations.

Behavior & Soft Skills

• Embrace company cultural behaviors.
• Technical curiosity to learn and solve problems.
• Strong collaboration and one-team mindset.
• Ability to manage difficult conversations effectively.
• Sense of priority and urgency.
• Rigor, organization, and efficient time management.
• Listening skills and composure.
• Ability to embrace change and help others adapt.
• Coaching and mentoring mindset.

Additional Information