Job Description Summary: The Team Leader of Admissions supervises, manages, trains, and coordinates all day-to-day management of the admissions personnel and operations that support the delivery of comprehensive mental health and substance use/addiction services in a manner that most satisfies clients. The team leader provides services to individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues, recognizing that the individuals we serve often times have experienced trauma that affects their development and adjustment. This person demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. The team leader will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. The Team Leader reports directly to the Assistant Director of Patient Accounts.
Education:
High School or equivalent.
Preferred Qualifications:
Verified medical/insurance office billing is preferred for 1 year.
At least 1 year experience supervising staff
Responsibilities:
Provide supervision of all admissions staff. Personnel management may be conducted through administrative meetings, regular discipline, specific staff meetings, individual supervision or consultation, staff in-services or training in consultation with the Assistant Director of Patient Accounts.
Coordinate onboarding new and current staff in providing evidence based, trauma-informed, quality care. Will provide on-going support and evaluation of current and new staff to ensure delivery of care consistent with the organizational and industry standards.
Report to the Assistant Director of Patient Accounts on trends in their field, on significant accomplishments, and on emerging problems with personnel, patients, facilities, and/or other resources.
Participate in quality assurance processes through regular review of staff performance on quality initiatives such as billing standards and documentation. Will report all unusual incidents and staff responses to Assistant Director of Patient Accounts.
Ensure the continued use of detailed operational procedures governing Ozark Center including but not limited to the Department of Mental Health-Mental Health Program and Core Rule certification standards, CARF accreditation standards, and Center and Program processes, policies, and procedures.
Collaborate with the Assistant Director of Patient Accounts to ensure financial performance, staff productivity, staffing, cost containment measures and operational efficiency targets are achieved, and take appropriate action to correct variances.
Promote healthy communication with community stakeholders, intra and interdepartmental relationships, and provides and promotes staff development, directly supervising Admissions Specialist’s.
Monitor and implement strategies to improve patient experience, customer service initiatives, and address stakeholder concerns or feedback consistent with program values, vision, and mission.
Perform specific administrative tasks as determined by the Assistant Director of Patient Accounts.
Perform all other duties as assigned.
Physical Requirements:
Normal office environment.
Typical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting.
Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed.
Requires the ability to remain calm during stressful events, to occasionally work irregular hours, and work with exasperated individuals.
Occasional lifting to 50 pounds
Occasional travel required
TB test upon hire.