Hello, Future Administrator
Role Purpose
This role is within FNB Connect and Service Provider and is responsible for providing efficient and effective administration support to ensure the smooth running of a functional area.
Key responsibilities include
Manage costs / expenses within approved budget to achieve cost efficiencies.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
Resolve all customer queries efficiently, and within agreed timelines.
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Resolve all customer queries efficiently, and within agreed timelines.
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
Comply with governance in terms of legislative and audit requirements.
Set up and maintain filing systems for the business unit to ensure efficient service is provided.
Maintenance of all administrative processes for the department's operational activities.
Provide efficient and effective administration support to ensure accuracy in the functional area.
Provide timeous and accurate management information.
Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
Manage own development to increase own competencies.
Qualifications and Experience
Qualification: Grade 12
Experience: A minimum of 2 - 3 years' relevant experience within a Call Centre or Administrative environment
Proficient in Microsoft Office packages
Good communications skills
Strong interpersonal skills and customer-centricity
Problem Solving Skills
Time Management skills
Attention to detail
Please note that this role will require you to work shifts, including Saturdays, Sundays and Public holidays.
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Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
14/03/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.