Administrator, Document Management Centre

Job Description

What is the opportunity?

Responsible for determining the appropriate handling of all incoming mail, email, faxes and courier packages for the assigned business and subsequent processing of the materials. You will be assigned to Company’s various business units including Shareholder Services, Benefit Payments and other internal teams.

What will you do?

• Be proficient in recognizing all pension and trade related documentation as it relates to pension / fund processing including but not restricted to:  pension refunds, new account set ups, buys/sells/switches/transfers/rollovers/systematic plans, non-financial and estate documentation.

• Become familiar with 90+ fund companies in order to assist in the indexing of the incoming documentation.

• Recognize, index and push the document out to the workflow tool in a timely and accurate manner, ensuring the processor receives accurate information.

• Manage incoming cheques or cheque distribution process

• Research, recommend and implement efficiencies which will improve workflow or processes within the team.

• As assigned, provide timely and accurate statistical reporting on image and workflow volumes and other statistics.

• Work closely with assigned business units to be aware of any changes to the processes which have an impact in the processing and delivery of documents, images or cheques.

What do you need to succeed?

Must haves:

• Strong organizational and time management skills

• Excellent communication skills – written and oral

• Attention to detail

• Issue resolution

• 1-2 + years Financial industry working experience

• Client Focused

Nice-to-have:

• University Degree / College Diploma

• Knowledge of French

• Knowledge of mutual fund / segregated fund transaction processing

• Knowledge of the fund and custody Industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-18

Application Deadline:

2026-04-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$46,000.00 - $70,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.