Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Principal Purpose of Position:
Qualified candidate will receive inquiries from customers (internal and external) / drivers and coordinates with Holman departments to resolve in a timely manner
Investigate and provide closed loop resolution to customer problems, logs all inquiries in Holman systems
Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters
Update and audit client profiles while managing all third-party vendor communications
Receive inquiries from customers (internal and external) and coordinator resolution efforts with Holman departments
Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.
Provide regular status updates on open items with clients.
Process management: coordination of all supply chain activities from acquisition to delivery, and remarketing dedicated to a specific client.
Dedicated resource for specific customer(s) to serve as single point of contact
Timely responses to customer and/or driver inquiries via email or phone
Host reoccurring meetings with customer, vendor, and internal personnel to discuss various topics such as but not limited to: status, orders, driver topics, invoicing, etc.
Perform all other duties and special projects as assigned.
Education and/or Training:
Bachelor’s degree required or equivalent work experience.
Relevant Work Experience:
3-5 years of customer service, account management or retail experience preferred
Advanced Microsoft Office skills
Planning/Organizing/Managerial Knowledge:
Proficient in Microsoft Word, Excel, and PowerPoint applications.
Strong organizational skills and attention to detail.
Capable of managing multiple priorities effectively.
Initiative to work independently and multi-task varying client/departmental priorities.
Demonstrates ownership for decisions and situations.
Works cooperatively with others and treat fellow employees with respect.
Communicating & Influencing Skills:
Superior customer service skills required including focus on customer needs and customer relationship management.
Excellent verbal and written communication skills, including telephone communication and active listening.
Outputs:
Provide timely responses to internal / external customers in accordance with established service standards.
Keep client informed of status of tasks / issues through to resolution.
Develop and maintain working relationships with client contacts.
Assist with execution of special projects.
Work cohesively with Account Executives, teammates and internal contacts.
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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $27.12 - $38.64 USD per hour.Artificial Intelligence Statement
To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.