Administrator, Central Support Group

Job Description

What is the opportunity?

The Central Support Group (CSG) is part of RBC Royal Trust Risk and Regulatory Initiatives team which is a head office team of highly skilled estate and trust professionals. CSG contributes to the overall success and efficiency of the business by conducting account oversight reviews, risk monitoring and reporting, and other risk related initiatives.

Do any of these areas interest you? If yes, then be sure to check out the RBC Royal Trust CSG Coordinator position below!

What will you do?

• Conduct account oversight review and new account review. Activities include auditing new accounts opened for necessary documentation, fields, and escalating missed items to management for further review and remediation.

• Escalating outstanding account oversight items to management for further review and remediation

• Conduct other assigned monitoring, reporting and escalation activities such as return mail and sundry loss review and processing.  

• Assist with updating internal desktop operating procedures, to ensure accurate documentation of processes for internal controls.

• Assist with control testing activities, as assigned including evidence gathering, process documentation updating, and communications with stakeholders.

• Contributing to the overall success of the RBC Royal Trust business by providing support to the other head office teams with various initiatives, as assigned.

What do you need to succeed?

Must haves:

• Experience reviewing documentation, conducting research, or analyzing systems/processes

• Proficient in Microsoft Office tools (Excel, Word, PowerPoint) with comfort using data analysis features (e.g., pivot tables, basic formulas)

• Strong critical thinking, communication, and problem-solving skills (oral/written)

• Highly organized with sharp attention to detail and a focus on accuracy

• Collaborative mindset with the ability to work independently and contribute to team goals

Nice-to-have:

• Familiarity with trust/estate administration, wealth management, or business operations

• Experience with trust and estate accounts, or CETA certificate

• Experience interpreting legal/financial documents or working with high-net-worth client accounts

• Bachelor’s degree in related fields

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

WMRT

Job Skills

Communication, Critical Thinking, Customer Service Management, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management, Trust Operations Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-01-05

Application Deadline:

2026-01-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$46,000.00 - $70,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.