Job Category
Regular Support Staff
FVTC Worksite
Appleton Main Campus
Hours Per Week
40
Note to internal applicants: Do not apply via this portal. Login to your Workday Account and Find Internal Career Opportunities through the Internal Portal.
Job Description Summary
Provides administrative support for the General Studies Division, primarily in the Testing Center in Appleton on weekdays, late morning to early evenings, and Saturdays. Responsibilities include proctoring exams, maintaining test security, assisting students and staff, and performing clerical and reporting tasks to ensure smooth operations.
Job Description
Essential Functions and Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.
Customer Service
- Assist students and staff in person and by phone
- Provide information and referrals
- Communicate class cancellations and Testing Center policies
Testing Administration
- Proctor exams for FVTC and outside organizations
- Administer standardized tests (e.g., TABE, Accuplacer, Pearson Vue)
- Maintain security of testing materials and environment
Reporting & Documentation
- Collect, score, and record assessment results
- Prepare Testing Center usage reports
- Verify payment of assessment fees and process paperwork
Technical Support
- Troubleshoot computer-based testing issues
- Refer technical problems to appropriate staff
Scheduling & Coordination
- Schedule students for testing sessions
- Contact students on waiting lists
- Coordinate internal meetings and events as needed
Non-Essential Functions and Responsibilities
- Provide backup support to other division staff
- Assist with Open House and General Studies activities
- Contribute ideas for process improvements
Minimum Qualifications
Education and/or Experience Requirements:
- Associate Degree in Administrative Assistant or related field
- Two years of recent office and customer service experience.
Licenses, Certifications, and Other Requirements:
- Intermediate skills in Microsoft Word, PowerPoint, and Excel; PeopleSoft preferred.
- Pearson Vue, TABE, Accuplacer, and/or Bennett Mechanical certifications a plus; training provided if none.
- Requires valid Driver’s License with acceptable Motor Vehicle Record check.
In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
Work Environment
- Work must be completed in person.
- Work may occur at multiple campuses, community sites, or virtually.
- Work occurs weekdays late morning through early evening, and Saturdays until 1pm.
- Flexibility in work schedule required.
Work environment may change based upon college needs.
Physical Requirements
- Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
- Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace.
- Repetitive Motions: Capacity to perform repetitive motions, such as typing, without discomfort or injury.
- Communication: Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means.
- Travel: Position may require off-site proctoring, regional center, or community partner support.
- Driving: Valid driver's license and ability to operate a vehicle.
EOE/ADA Statement
Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.
Additional Information
Starting Range: $21.88 - $25.74 per hour.
Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data.
Note: Internal applicants' wage will be based upon the applicable compensation guidelines.
At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. Our comprehensive benefits package includes medical, dental, and vision insurance, along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid time off, sick leave, holidays, bereavement leave, and recess periods. We offer life and disability insurance, with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training, certifications, and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, café, printing services, Trilogy Salon & Spa, and more.
Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities.
For questions regarding the College’s nondiscrimination policy, contact: Rayon Brown - rayon.brown6751@fvtc.edu (Affirmative Action), TitleIX@fvtc.edu (sex-based discrimination or harassment), or Dan Squires - daniel.squires3328@fvtc.edu (Disability related discrimination).