Administrative Support Associate - Pathways

Department/Unit:

AMHS - HS Pathways Program

Work Shift:

Per Diem (United States of America)

Salary Range:

$39,520.00 - $51,376.00

The Administrative Support Associate's (ASA) role is integral to the smooth and efficient operation of the unit/department and the reception desk. The ASA is responsible for maintaining a positive environment utilizing customer service principles. Administrative Support Associates are responsible for non-clinical functions.

Essential Duties and Responsibilities

• Patient Records:
  • Assembles and maintains patient records.
  • Files data and secures necessary reports for department operations.
• Visitor Interaction:
  • Greets and assists visitors courteously.
  • Answers phones politely.
• Communication:
  • Records and relays messages accurately.
  • Locates key personnel for call direction and inquiries.
• Administrative Tasks:
  • Manages appointments and room bookings.
  • Prepares and distributes reports via email and mail.
  • Maintains departmental reports.
• Office Equipment Operation:
  • Operates photocopiers, fax machines, and computers.
• Supply Management:
  • Orders materials, supplies, forms, and services.
  • Completes various records and reports.
• Information Systems:
  • Utilizes clinical and patient information systems for patient care support.
• Project Assistance:
  • Assists with the implementation of specialized projects.

Qualifications

• Currently enrolled in Pathways Program
• N/A
• Ability to operate basic office equipment like fax, photocopier, and calculator.
• Demonstrates basic computer skills.
• Ability to communicate effectively with a broad range of internal/external customers.
• Initiates follow-up actions and works well with others.
• Flexible in work practices and efficient in collaborative problem-solving.
• Ability to receive and respond appropriately to tasks delegated by members of the healthcare team.
• Ability to prioritize multiple tasks and manage time efficiently.
• Supports and maintains patient privacy and confidentiality in all interactions.-HIPAA

Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.