The Denver Fire Department (DFD) is seeking an Administrative Support Assistant IV to provide direct support to the Fire Prevention Division (FPD). The position will primarily support the licensing program, one of the Department’s revenue programs.
Licenses are issued for the design, installation, modification, inspection, and testing of all life-safety and conveyance systems and equipment. Licenses are renewed annually. This position supports the licensing process by ensuring applications are accurately reviewed, processed, and maintained in compliance with regulatory requirements. This position is a great opportunity if you like working in a fast-paced, customer-service environment, interfacing with the public.
Work hours are 7:00 a.m. to 3:30 p.m., with in-person attendance required. Limited hybrid work opportunities may be available upon successful completion of the probationary period.
This position is based at 745 W. Colfax Ave., Denver, CO 80204.
The Administrative Support Assistant IV performs the following duties:
Provide effective and efficient customer service to both internal and external customers with a variety of administrative support assignments
Interprets, applies, and explains procedures to internal/external customers related to functions including (but not limited to) data entry, accounts receivable, and business processes
Respond to public inquiries, including by email and phone, collecting information, searching for answers, and responding with the utmost professionalism
Supports daily cashiering operations by processing payments, maintaining and reconciling cash drawers, resolving discrepancies, depositing revenues, and entering transactions into the invoicing system
Performs routine data entry and other office support functions as needed.
Observes and complies with departmental policies and procedures, customer service quality standards, and compliance guidelines
Assists as a back-up to all other revenue programs within the division and to the front desk
Manage a heavy, multi-tasked workload
Performs other related duties as assigned or requested
The ideal candidate will have/be:
Proficiency in Microsoft Word, Excel, and Outlook
Able to quickly learn and navigate multiple complex systems and software platforms
Strong customer service experience (2+ years) with the ability to effectively engage diverse communities
Positive, adaptable mindset with a willingness to learn and grow
Experience with cashiering or payment processing functions
Excellent verbal and written communication skills with strong attention to detail and accuracy
Reliable, collaborative team player
Ability to perform effectively in a fast-paced, high-volume environment with flexibility to adjust to changing priorities and schedules
Below are the minimum requirements used to determine eligibility for this position:
Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
License/Certifications: By position, requires a valid Driver's License at the time of application
By position, requires certification or licensure related to area of work at the time of application or by the completion of probation
Licenses and certifications must be kept current as a condition of employment
Job Profile
CC1503 Administrative Support Assistant IVTo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
UnlimitedPosition Salary Range
$22.53 - $33.80Target Pay
Based on education and experienceAgency
Denver Fire DepartmentRedeployment during Citywide Emergencies
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