Administrative Support Assistant

Administrative Support Assistant

Department: Department of Veterans Affairs

Location(s): El Paso, Texas

Salary Range: $45409 - $59031 Per Year

Job Summary: This position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), El Paso VA Health Care System (EPVAHCS), in Quality and Patient Safety (QPS). The incumbent is responsible for providing a variety of administrative actions essential to QPS organizational operation.

Major Duties:

• Major duties include: Performs work involving the collection, compilation, analysis and data base maintenance and/or tracking of data and statistical information in support of the Patient Safety program operation. Analyzes patient safety reports and enters these reports in the Joint Patient Safety Reporting (JPSR) System. Coordinates and conducts Suicide Risk Assessments. Manages the National Center for Patient Safety (NCPS) database for EPVAHCS reports and enters Root Cause Analysis(RCA) into the NCPS RCA database Participates in RCA cases as the recorder and/or the facilitator using appropriate tools such as flow charting, brainstorming, and cause and effect analysis. Communicates with staff to obtain additional and accurate information regarding adverse events and event disclosure. Coordinates weekly Patient Safety rounds, enters collected data into the data base and requests follow-up when required. Coordinate's facility wide annual Patient Safety Events. Develops educational articles, storyboards and/or staff notices as guided by the PSM to convey program information to target audiences. Creates charters and time frames in collaboration with the Patient Safety Manager. Processes incoming and outgoing materials such as RCA Charter letters, NCPS Newsletters, posters, and other forms of written communication. Schedules RCA Team meetings ensuring completion of required timelines, coordinates meetings, and/or schedules conferences. Provides support, education, and training to new and current employees on the web based system. Ensures the ongoing review of pertinent data related to the Patient Safety Program and HRO activities to include but not limited to National Center for Patient Safety reports, surveys, site visit reports, and The Joint Commission reports. Work Schedule: Monday - Friday, 8:00am to 4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant/PD00918-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications: You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to knowledge of planning, coordination, and execution of business functions, resource allocation, and production; Uses computers, software applications, databases, and automated systems to accomplish work; Provides clerical and administrative support; Compiles statistical data for reports and charts, extracting data from documents and posting or tabulating to worksheets; Collects, compiles and/or tracks data and statistical information in support of the department's program operations; Develops/creates spreadsheets, reports and action plans with complied data; Maintains confidential files and suspense files/task lists for pending due items; Recorder for program activities such as communication boards, committees and site surveys; Provides general telephone and visitor referral services based on specific requests or ascertaining the nature of the call or request; Extracts data and reports for the assigned programs; Produces properly written and formatted meeting minutes for submission as required; Obtains and monitors the use of office supplies and services to ensure streamlined and efficient operations; Processes incoming and outgoing materials such as correspondence, reports and other forms of communications; Manages/maintains department intranet pages and SharePoint sites, including updating facility intranet calendar; Maintains an orderly and adequate level of program supplies. You will be rated on the following Competencies for this position: Administration and Management Manages and Organizes Information Communication Computer Skills Organization Performance Analysis Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary with occasional mobility. Minimal travel can occur. No special physical demands are required perform the work. Some bending, stooping and carrying light items such as paper and binders is required. Keyboarding, communications, either by telephone or in person, filing and record keeping are some of the principal activities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12916788. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/25/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-03-25