Administrative Support Assistant (CYS) (Developmental) NF-02/03

Administrative Support Assistant (CYS) (Developmental) NF-02/03

Department: Department of the Army

Location(s): West Point, New York

Salary Range: $19.91 - $28.96 Per Hour

Job Summary: This position is located at the School Age Care Center, West Point, NY. Morale, Welfare, and Recreation (MWR) Child and Youth Services (CYS) Employee Childcare Fee: First Child: 100% childcare fee discount (all CYS employees) Second and Subsequent Child: 25% childcare fee discount (all CYS employees) Available to CYS Regular and FLEX (working a minimum of 15 hours). Incentives and Bonuses Incentives and bonuses will not be paid. This position is Mission and Weather Essential.

Major Duties:

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Qualifications: Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: NF-02 Qualifications: Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment. Experience using office automation to prepare documents, manage files, and maintain records. Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook). NF-03 Qualifications: Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence. Must possess experience demonstrating customer service and business communication skills. Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources. Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases. At least 1 year experience equivalent to the next lower grade level NF-02. In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": 1. Highly qualified candidates will possess experience utilizing automated systems for childcare operations. The experience and knowledge listed above MUST be reflected on your resume to be considered a Highly Preferred candidate. Applicants that possess the highly qualified criteria may be sent first for consideration. Additional certificates will be sent at managements request. Referrals and selections can be made at either grade.

How to Apply: You may submit your application package using one of the two methods identified below: 1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number C2SCNAFCY-25-12846416. The complete application package must be submitted by 11:59 PM Eastern Time on 01/06/2026 to receive consideration. Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to include in your application. Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/12846416. Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us. To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status 2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application. Additional Benefit and Incentive information: CYS employees have access to the Civilian Employment Assignment Tool (CEAT), which promotes career continuity by allowing seamless transfers between Army installations during PCS moves or self-initiated career changes. This initiative helps reduce staffing gaps, retains experienced personnel, and supports long-term career growth within the Army CYS system. CYS employees also enjoy a range of exclusive Department of Defense (DoD) civilian benefits, including: Free on-post gym membership through MWR (Morale, Welfare, and Recreation) Access to cost-effective on-base housing. Commissary and Post Exchange (PX) shopping privileges. Discounted tickets and tours for attractions such as Disneyland, SeaWorld, and other major theme parks. Outdoor recreation rentals and excursions via MWR, including camping, boating, and equipment rentals. Access to on-base pools and family-friendly parks As of June 1st: Child and Youth Services (CYS) employees will receive a 100% Employee Discount on their first child rate childcare fee. Additionally, all CYS employees will receive a 25% Employee Discount on their second child and any additional children in the household. Working for Army CYS not only supports the military mission. It also offers a meaningful, stable career with exceptional benefits for both employees and their families.

Application Deadline: 2026-01-06