ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Manage all incoming calls using a computerized multi-line phone system by accurately identifying caller needs, routing calls to the appropriate personnel or department, and maintaining a daily log to track call volume and resolution.
2. Provide administrative support to the Operations Manager by attending meetings and taking notes for direction and follow-up. Assists with special projects and assignments that advance the priorities of Tribal Council Operations.
3. Ensures that incoming mail is date stamped accurately, and that outgoing mail is metered with the appropriate date and postage and delivered timely to the 1st floor for scheduled courier pick-up. Ensure all incoming and outgoing packages are logged in and that intended recipients are notified promptly via email and/or phone as per established procedures. Ensure that the logs are completed, and proper signatures are obtained.
4. Greet onsite guests and determines nature of business, announce guests to appropriate personnel. Assists and interacts with Tribal Citizens, executives and dignitaries with professional demeanor, clear and courteous communication skills.
5. Works collaboratively with various departments on programs and/or special events for the Community Center or Tribal citizens at the Community Center Park/pavilion, Kiic Attiauc and Arrowhead Springs.
6. Prepares and monitors the payroll reporting for Office of Tribal Community Services.
7. Processes invoices for various vendors through Lawson.
8. Performs other duties as assigned to support the efficient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
High School diploma or general education degree (GED) required.
Minimum one (1) year related experience and/or training in administrative work preferred.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Must have recent computerized multi-line phone experience preferred.
Basic computer skills and comprehension of appropriate software packages, including but not limited to MS Outlook, MS Word and MS Excel.
Demonstrated experience in coordinating several tasks at once, setting priorities and detailed oriented, particularly callers/ guests names and their spelling.
Must be a self- starter, personable and professional, demonstrating great interpersonal skills and capable of using caution and discretion in communication.
LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!