Cleveland Clinic Nevada specializes in collaborative care, providing the community with ongoing care, clinical research and access to no-cost partner resources and education services. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career at one of the most respected healthcare organizations in the world.
As an Administrative Program Coordinator II for Concierge Medicine, you will lead and support high-impact initiatives that enhance operational excellence, foster collaboration, and drive efficiency across the department. Through strategic project management and continuous improvement efforts, your contributions directly support Cleveland Clinic’s mission to deliver an exceptional patient care experience.
This role provides a dynamic opportunity to expand your professional skills, challenge conventional processes, and help design and implement innovative programs that shape the department’s future. You will serve as a key partner to both patients and providers, contributing to daily operations while engaging in broader initiatives across leadership, process improvement, and research.
A caregiver in this role works Monday through Friday from 8:00 a.m. – 5:00 p.m.
A caregiver who excels in this role will:
Function as a liaison and administrative, technical and operational resource.
Initiate or lead less complex projects.
Coordinate policy evaluation and implementation.
Identify operational improvement opportunities to create an efficient workplace.
Develop communications, databases and budget summaries.
Lead orientation and records management activities and ensure standards are maintained.
Develop and update interdepartmental education programs.
Assist with the scheduling, coordination, preparation and communication of meetings.
Facilitate and attend meetings and record key outcomes.
Identify key milestones and deadlines.
Communicate project status and requirements to achieve results.
Research, analyze and organize information for presentations.
Assist department leadership with large or complex projects.
Assist with Concierge members recruitment.
Maintain member contracts, data, and fees and collect members' payments.
Coordinate members' appointments, including referrals.
Minimum qualifications for the ideal future caregiver include:
Associate’s Degree and three years of administrative or project management experience
OR High School Diploma/GED and five years of experience
OR Bachelor’s Degree and one year of experience
Strong computer skills and experience with software applications
May require a license based on department/institute needs
Preferred qualifications for the ideal future caregiver include:
Bachelor’s Degree in Business Administration, Healthcare Administration or a related field
Healthcare or related organization experience
Experience developing healthcare, financial or education programs
Previous experience with clinical claims and billing terminology
Physical Requirements:
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment.
Ability to travel throughout the hospital system.
Ability to communicate and exchange accurate information.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.