Administrative Program Coordinator II – Caring for Caregivers

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

At Cleveland Clinic, everyone is a caregiver, including our essential administrative and non-clinical staff. All your efforts are crucial in helping us continue providing the exceptional care our patients and communities have come to expect. The Administrative Program Coordinator II serves as a liaison and operational resource within the Caring for Caregivers (Caregiver Support Team). This role supports caregiver-facing programs by coordinating initiatives, guiding individuals through support services, and improving operational processes. The position blends administrative coordination with high-touch, empathetic caregiver support.

A caregiver in this position works a hybrid schedule from 8:00 a.m. – 5:00 p.m. Monday – Friday. Must work on-site one day per week.

A caregiver who excels in this role will: 

• Coordinate caregiver support initiatives and programs (non-clinical).
• Act as a caregiver navigator, guiding individuals through services, internal job
• applications, and support resources.
• Provide empathetic, high-touch support to caregivers, including those impacted by job
• displacement.
• Manage orientation and records management activities.
• Develop and maintain interdepartmental education programs.
• Schedule, coordinate, and facilitate meetings; document outcomes.
• Track project milestones, deadlines, and communicate status updates.
• Research and prepare presentations and reports.
• Assist leadership with large/complex projects; independently lead smaller projects.
• Handle administrative tasks (supplies, invoices, communications platforms).
• Maintain strict confidentiality with sensitive information.
• Collaborate cross-functionally (HR, recruiters, service center, etc.).
• Manage a caseload (~30–50 caregivers, potentially higher).
• Lead orientation and record management activities and ensure standards are maintained. 

Minimum qualifications for the ideal future caregiver include: 

• Associate’s Degree and three years of administrative or project management experience OR High School Diploma/GED and five years of experience OR Bachelor’s Degree and one year of experience 
• Strong computer skills and experience with software applications 
• May require a license based on department/institute needs 
• Communication and interpersonal skills
• Organizational and multitasking ability
• Computer proficiency (Microsoft Office and general systems)
• Ability to work independently with minimal supervision
• Experience handling confidential/sensitive information

  Preferred qualifications for the ideal future caregiver include: 

• Bachelor’s degree (Business, Healthcare Administration, or related field)
• Healthcare or related industry experience
• Coaching or guidance-based experience (e.g., mentoring, advising, support roles)
• Customer service/service recovery experience
• Experience developing programs (healthcare, education, or financial)
• Beginner Spanish language skills
• Background in education, human services, or similar people-centered roles

Physical Requirements:

• High degree dexterity to operate office equipment.
• May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.
• Good hearing acuity.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.