Administrative Officer

Administrative Officer

Department: Department of Veterans Affairs

Location(s): Wichita, Kansas

Salary Range: $74678 - $116362 Per Year

Job Summary: The Robert J. Dole VA Medical Center in Wichita Kansas is seeking a highly qualified candidate for the Administrative Officer position in the Primary Care Service in Wichita Kansas.

Major Duties:

• Primary duties of the Administrative Officer include, but are not limited to, the following: - Supervision of administrative staff within the service - Assessment and improvement of complex management processes and systems, and improvement of program effectiveness - Development, analysis, and/or improvement of work methods and procedures, organizational structures, manpower utilization, distribution of work assignments, delegations of authority, management controls, information and documentation systems, and similarly management functions - Developing life cycle cost analysis of projects or performing cost benefit or economic evaluations of current or projected programs - Advising on the distribution of work among positions and organizations and the appropriate staffing levels and skills mix - Evaluating and advising on the organization, methods, and procedures for providing administrative support systems such as records, communications, directives, forms, files, and documentation - Researching and investigating new or improved business and management practices for application to agency programs or operations - Developing new or modified administrative program policies, regulations, goals, or objective - Identifying data required for use in the management and direction of programs - Developing data required for use in the management and direction of programs - Developing management and/or program evaluation plans, procedures, and methodology - Conducting studies of employee/organizational efficiency and productivity and recommending changes or improvements in organization, staffing, work methods, and procedures - Analyzing and evaluating agency functions and activities being considered for conversion to contract operations - Provide guidance and advice to supervisors designed to foster acceptance of performance measures and process changes that affect administrative services - Assist health care systems personnel in improving health care system operations through analysis and study of health care system processes. Provide technical advice and assistance to the various councils, team leaders, facilitators and team members concerning the techniques for developing surveys, studies, and team projects used for performance improvement processes. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full-rime 8:00 am - 4:30 pm Monday - Friday. Position Description/PD#: Administrative Officer/PD104730 and PD104530

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/12/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09 and for a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Current Title 38 Hybrid employees: To qualify for a Title 5 position based on the Interchange agreement, you must meet the following: 1. Be currently serving under a permanent appointment. 2. Served continuously for at least 1 year in the other merit system prior to appointment under the interchange agreement. Current permanent Veterans Canteen Service employees may apply for consideration under this vacancy announcement. You may qualify based on your experience and/or education as described below: GS 11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience with VISTA, CPRS, VSSC and familiar with access data bases Experience with preparing and reporting on budgets Familiar with and experience with working with the CBOCs (in various capacities) Experience with VA directives, policies and SOPs including but not limited to outpatient scheduling and access Familiar with contracting and equipment procurement, COR level 1 experience preferred Administrative support of a clinical service to include creating and editing correspondence, creating reports, coordinating and scheduling meetings, and submitting requests/work orders using a personal computer and office automation programs (such as word processing, spreadsheets, etc.) Preparing and submitting requests for recruitment, promotion, reassignment, and disciplinary actions. OR Education: Possess a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher-level graduate education leading to such a degree, OR possess a LL.M, if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. Transcripts must be submitted if using education as a substitution for experience. OR Combination of education and experience: Possess a combination of successfully completed graduate education and specialized experience. GS 12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience with the organization and structure of healthcare delivery systems or managed care networks, including comprehensive understanding of laws, regulations, manuals, and policies as they apply to Primary Care; Developing and implementing tools and techniques to collect and analyze data on quality, fiscal expenses, budget, appropriate utilization of resources and customer satisfaction; Developing and implementing financial indicators for efficiency, performance, appropriate allocation of resources, and benchmarking with other hospitals; Developing and coordinating a plan of action to enable a clinic to meet, or exceed, the performance standards and monitoring compliance through the standards; Significant experience with implementing Joint Commission standards in a service. Experience with Ongoing Professional Practice Evaluations (OPPE) and Focused Professional Practice Evaluations (FPPE), Professional Standards Board (PSB), and credentialing. Experience with Human Resources processes to include recruitment, onboarding activities, orientation, staffing actions, and retention. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: Work is primarily sedentary with limited walking, standing, sitting and lifting. Work is primarily within an office setting however the incumbent will need to move throughout the Medical Center in outpatient, inpatient, and other administrative settings. Safety and health precautions must be utilized dependent on the location.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12955750. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 05/12/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-05-12