Administrative Officer

Administrative Officer

Department: Department of Veterans Affairs

Location(s): Washington, District of Columbia

Salary Range: $85447 - $111087 Per Year

Job Summary: The position is the Administrative Officer for the Audiology and Speech Pathology (ASP) Service at the Washington, DC VA Medical Center. The incumbent is responsible for obtaining and providing services essential to the management and operation of the Audiology and Speech Pathology Service (126) administrative management, and management analysis.

Major Duties:

• MAJOR DUTIES & RESPONSIBILITIES Contributes to Service Line annual and long-range plans by collecting, combining, and analyzing budget, expense, and resource use metrics; manpower, personnel, and position information and equipment needs & requirements to develop recommendations and plans that incorporate all Service Line resource needs and meet the intent and requirements of the facility, VISN 5 and VHA policies, plans, goals, and guidance. Coordinates and reconciles the needs of the Service Line in project planning, including implementation of stated goals and objectives as determined by annual operational planning. Assists in the evaluation of the overall planning activities of the Service Line in relation to policies, plans and objectives established by VACO, using management reporting systems such as DSS and VSSC to obtain information upon which evaluations and planning decisions can be based. Evaluates new technology for application to the service's needs. Evaluates organization charts, workflows, performance and productivity metrics, budget plans, administrative processes and requirements, employee, and position data to analyze manpower and resource utilization, work distribution, and management controls. Interprets human resources regulatory, policy, and procedural requirements. Tracks staff data to ensure licensures, competencies, and performance appraisals are up to date. Coordinates and oversees the completion of applications and supporting documents for appointment, credentialing and privileging of full-time and part-time staff and the biannual ongoing professional practice evaluations for maintenance of assigned clinical privileges. Coordinates onsite continuing education offerings for the staff audiologists with the hearing aid manufacturers on the national hearing aid contract. Facilitates conflict resolution in employee-employee grievances, patient-clinician grievances and dissatisfaction at the service level. Participates in the deliberations and completes administrative components of disciplinary/performance-based personnel actions. Implements improvements to eliminate barriers to workflow, promote courtesy and teambuilding. This Includes Informal mediation to resolve employee complaints or grievances. Timekeeping Official and Personal Identity Verification (PIV) Sponsor. Reviews medical center policies and procedures, communicating new policies or policy changes to ASP Service employees as appropriate. Researches and monitors existing policies, regulations, directives, and handbooks for compliance; receives changes, revisions, or new guidance; understands guidance/directives, investigates impact to the ASP Service, and formulates implementation. Orients staff audiologists, speech pathologists, health technicians, and student trainees on service-level policies and procedures as well as VA rules, regulations, policies and procedures. Facilitates and monitors affiliation agreements with various higher level educational institutions and provides program coordination with analytical and managerial support. Report and correspondence manager for the service, ensuring timely and accurate responses to local, network and national EV's. Audiology Records Liaison Officer, responsible for the storage, upkeep and destruction of all official VA records. APDAC for the service ensuring all staff have the computer access that is needed for the full performance of their assigned duties. Provides oversight, analysis, and troubleshooting of the ASP service level inventory. Develops a program of equipment purchasing with the goal of replacing equipment in a scheduled manner. Leads education of clinical and clerical staff regarding consult performance, including but not limited to dissemination of consult guidelines and policies, education regarding utilization of Consult Toolbox, fielding/answering questions for entry/acceptance/completion of consults to and/or from ASP Service. ASP Service Level Recovery Partner working with the facility Patient Experience Office utilizing the PATS-R program to document service level actions taken in response to stakeholder requests. Assists with the coordination of Joint Commission reviews. Ensures a high level of ASP Service preparedness in meeting compliance with the standards of external accreditation and reviewing bodies. Reviews all reports and correspondence relative to the above programs to ensure their completeness. Work Schedule: Monday - Friday 7:30 am to 4:00 pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD264340 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/01/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: developing interpreting, and implementing administrative policies; monitoring programs; analyzing problem areas; conducting studies and surveys; consulting and advising management. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and graduate education, as described above, which meets the total qualification requirement for the GS-11 grade level. The total percentages must equal at least 100 percent. The education portion must include graduate courses in a related field that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. You will be rated on the following Competencies for this position: Attention to Detail Decision Making Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary and performed in a typical office setting, involving a normal amount of sitting, walking, standing, carrying, etc. There is frequent use of computer monitor and keyboard. The setting may be quite stressful at times because of the complexity and quantity of work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12941681. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 05/01/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-05-01