Administrative Officer

Administrative Officer

Department: Department of Veterans Affairs

Location(s): Asheville, North Carolina

Salary Range: $61722 - $80243 Per Year

Job Summary: This position is located within the Connected Care/Telehealth Service at the Charles George VA Medical Center in Asheville, NC. The Administrative Officer is a full-time position that reports to the Facility Telehealth Coordinator within Telehealth Service Line, and is required to provide critical operational and technology management to support and sustain clinical Telehealth operations throughout Western North Carolina VA Healthcare System.

Major Duties:

• The Administrative Officer is expected to work independently to serve the needs of the facility Telehealth Services. The incumbent will need to serve in a versatile, flexible fashion to meet the ever-changing challenges of both Telehealth and Connected Care programs effectively and efficiently. The incumbent may be assigned, as necessary, to support and assist with projects/assignments of a cross-cutting nature that are the responsibility of the FTC and/or Supervisor. Duties include, but not limited to:Telehealth Technology and Consultation Incumbent provides technical support and consultative assistance for all Telehealth and Connected Care programs, technologies, and systems. Installs, configures, activates, and tests equipment, related peripherals, applications, and software. Provides training to the clinical staff on proper use of Telehealth and Connected Care technologies and systems. Conducts site visits to determine educational and technical needs. Incumbent provides technical support to Clinic-Based and Home Telehealth programs. Plans and performs fault management, configuration control, and performance monitoring of Telehealth and Connected Care technologies and systems. Evaluates communication hardware/software and troubleshoots network-related problems in technology/system operational settings. Troubleshoots communication issues and repairs and maintains equipment. Incumbent monitors the local Telehealth communications network activity. Files activity reports including a log of trouble tickets, technical reports, and site assessments. Program Monitoring, Analysis, and Management Controls Prepares and tracks maintenance work orders, information systems, and inventory records, and communicates with the National Telehealth Technology Help Desk (NTTHD) to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. Maintains responsibility for facility inventory management and registering and maintaining telehealth endpoints and scheduling of simple and complex intra-facility, and interfacility telehealth appointments and multi-point video conference calls in the Telehealth Management Platform or other similar electronic resource-based scheduling system/application. In collaboration with the FTC, resolves audit/inspection activities for all Clinical Telehealth and Connected Health activities. Data Management and Reporting The incumbent develops methods for automating reports using a variety of software packages and applying judgment in selecting the most appropriate software type, and modifies the existing tracking system to correct problems, or establishing a database management system to improve tracking methods. Identifies, selects, and approves appropriate software types (spreadsheets, database, word processing, etc.) to meet program needs based on an understanding of the functional capabilities and limitations of each, and the similarities, differences, and integration of the software types. Uses many methodsof data collection to gather and compile data. Liaison and Coordination Acts as a liaison for the FTC between the different programs and is responsible for identifying and resolving issues between the different areas. The incumbent assists as required in the booking of Telehealth video equipment, meeting rooms/venues, preparation of agendas/minutes, and tracking follow-up items related to the meeting. Performs other duties as assigned. Work Schedule: Monday-Friday 7:30AM-4:00PM Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD045140

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/25/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: Specialized Experience: Must have 1 year equivalent to at least next lower grade level (GS-7) of specialized experience. Examples of Specialized Experience would typically include, but are not limited to: Telehealth Technology and Consultation, Program Monitoring, Analysis, Management Controls, Data Management and Reporting, Liaison, and Coordination. OR, Education: Master's or equivalent graduate degree OR, 2 full years of progressively higher level graduate education leading to such a degree OR, LL.B. or J.D., if related OR, Combination: An equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meet the requirements of the position. Only education in excess of a master's or equivalent graduate education may be used to qualify applicants for the GS-9 level. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Physical demands include above average ability, dexterity, and strength to perform the work. There will be walking, standing, bending, stooping, kneeling, crouching, reaching, carrying of items, driving of an automobile, etc. May be required to sit or stand for the majority of a normal tour of duty. Will lift and move equipment up to 20 pounds and will reach above shoulder level for technology installation or in assistance with technology installation. Fieldwork may involve travel for training activities, and attendance at meetings and conferences.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12903927. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/25/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-03-25