This posting is for a full-time, 12-month, 40 hours per week, non-exempt position. This position provides administrative, clerical, and customer service support to the Office of Financial Aid while also providing clerical support for the Office of Marketing and Communication. The individual in this role serves as the primary front desk representative for the Financial Aid Office, ensuring that students and families are greeted warmly and assisted professionally. In addition, this position supports routine office operations, responds to general financial aid inquiries, and completes marketing-related clerical tasks as assigned.
Essential Functions
This position requires regular, predictable, reliable attendance in the office environment.
1. Serve as the main front desk representative for the Office of Financial Aid by welcoming students and families, answering questions, and providing friendly professional service.
2. Answer phones and assist callers with general financial aid inquiries or direct calls to the appropriate staff member.
3. Provide day-to-day administrative support including processing incoming and outgoing mail, maintaining office supplies, organizing documents, and managing routine communication for the marketing and financial aid.
4. Offer basic financial aid knowledge to help students and families understand common processes, required forms, and deadlines.
5. Assist the Office of Marketing and Communication with designated tasks such as marketing tickets and project support as requested.
6. Perform other duties as needed to support the efficient operation of both offices.
This position is essential to maintaining a welcoming, helpful, and organized environment for the Financial Aid Office while also contributing to the work of
Marketing and Communication as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Technical Capacity.
2. Personal Effectiveness/Credibility.
3. Thoroughness.
4. Collaboration Skills.
5. Communication Proficiency.
6. Flexibility.
7. Organizational Skills.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is largely a sedentary role; however, some filing is required. This would re
quire the ability to lift files, open filing cabinets and bend or stand as necessary.
Position Type and Expected Hours of Work
This is a full-time 12-month position, and general hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
No travel is expected for this position.
Required Education and Experience
1. High school diploma.
2. One year of office experience.
For optimal consideration of your applicant file, faculty applications must include a cover letter; current Resume or Curriculum Vitae; a statement of teaching philosophy; and the contact information for three professional references with your application. Staff applications must include a current Resume or Curriculum Vitae and cover letter with your application.
The University of Findlay is an Affirmative Action/Equal Opportunity Educator and Employer. It is the university's policy to prohibit discrimination and provide equal opportunity to all employees and applicants for employment, without regard to their race, sex (including gender identity/expression), color, religion, ancestry, national origin, age, disability, veteran status, military or sexual orientation.