Department/Unit:
Quality Management
Work Shift:
Day (United States of America)
Salary Range:
$47,921.64 - $71,882.46
Provides the Quality Management (QM) Department staff with a broad range of administrative support. Demonstrates a high degree of administrative support knowledge, competence, skills, and operates with considerable independence. Reports to the AVP of Accreditation and Quality and supports all QM staff.
Essential Duties and Responsibilities
- Serves as a technology resource for the department’s technology systems
- Functions as a Business Analyst and provides advanced and confidential administrative support, project management and financial analytics requiring broad experience, skill and knowledge of Albany Medical Center
- Collaborates with multiple departments and provides high-level project support and analytical services
- Provides project management, implementation and research/data analytic services; communication; financial reporting and analysis; vendor evaluation; information systems; as it relates to the successful implementation of strategic goals and objectives of the department and the organization.
- Requires strong multi-tasking capabilities
- Requires adherence to strict confidentiality guidelines
Essential Duties and Responsibilities generally include a combination of the following. Other related duties may be assigned.
Anticipates and responds to the needs of QM staff by:
- Greeting, identifying and directing internal/external staff/inquiries in person or by telephone, and following up as necessary
- Providing assistance, information and identification of solutions to a variety of administrative support requests and general office related inquiries
- Scheduling, and/or coordination of meetings and other department related activities
- Completes minutes for Quality Management System meetings
Qualifications
- Associate's Degree - required
- Prior experience in customer service.
- preferred - Working knowledge of computer-based applications and strong PC/ keyboard skills.
- Knowledge of medical terminology.
- Strong attention to detail and demonstrated ability to use sound judgment in decision making.
- Excellent organizational skills with demonstrated time management skills.
- Ability to handle high workload volume with many variables, demonstrating flexibility and adaptability.
- Excellent customer service skills (written and verbal), demonstrating the ability to work effectively and efficiently with a diverse population.
- Ability to work well independently as well as within a team unit.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.