Administrative Assistant

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Administrative Assistant

Job Type:

Temporary Long Term (Fixed Term) / Full time

Job Location:

Edmonton, Alberta

Administrative Assistant 
Customer Service Support

Edmonton, AB

Temporary, up to 12 months (possibility of extension or permanency)

People are at the heart of everything we do. 

If you value service, care, excellence, and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you’ll make a difference: 
The Administrative Assistant is responsible for providing timely and efficient customer service in support of organizational goals by providing a variety of professional administrative support to the Registration and Account Services Supervisor and team.

Your responsibilities:

• Provides administrative support to the Registration and Account Services Team.
• Prepares annual, monthly, weekly, and daily statistics on team and individual performance, and distributes these statistics to leadership, other support areas and individual Registration Clerks.
• Using Excel expertise, prepares scorecard related information for all business areas within WCB.
• Provides coverage for Registration Clerks by registering new claims and processing updates on existing claims.
• Manages team absences and vacation allotments for each calendar year. This includes conducting meetings with staff members and explaining vacation guidelines or conflicts.
• Manages the purchase of office supplies, ergonomic equipment and is accountable for budget allocation for these expenses.
• Organizes and participates in team activities, coordinates and books rooms for team meetings and presentations.
• Communicates with internal and external stakeholders verbally and in writing.

• Triages and processes returned mail for the department, triages which documents require prioritization in the Registration and Account Services mailbox.
• Works with other Administrative Assistants in the unit to ensure coverage and administrative support requirements are met.

Your experience and skills:

• High school diploma supplemented with university or college education, or two years related experience. 
• Certificate or diploma in Office Administration is considered an asset.
• Strong technical skills in Microsoft Word and Excel.
• Exceptional communication and customer service skills.
• Reliability and time management are integral to success in this position.
• Must be skilled at proofreading and preparing various types of correspondence in a timely, accurate manner.
• Excellent organizational skills along with the ability to work well independently with interruptions.

• Demonstrated values such as stewardship, service excellence, learning and growth, responsibility, respect, teamwork, and integrity.

What we offer:

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook

Salary:  $48,332 to $53,695 per annum (Salary Grade 5)

Successful candidate must reside in Alberta and be able to work in person from our Edmonton downtown office as required. This position is temporary for a period of up to one year with the possibility of extension or permanency. Final candidates are required to undergo a security clearance as a condition of employment.

Please note assessments will be administered as part of the selection process. 

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability.  Equal opportunity is provided in employment, promotions and wages.

Closing Date:  January 11, 2026

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.