Role Summary
Joining our Global Operations department means you will be part of an enthusiastic and supportive team that believes what we do matters to our clients and investors. You will be key to supporting our EMEA Administrative Services users, as well as unifying and standardising processes and procedures within the EMEA Admin team. You will provide a unique set of skills by helping to organise and optimise local and regional operations. You will help document tasks for the team which will drive a culture of client service excellence. You will be responsible for monitoring and responding to a wide range of requests received via our EMEA Administrative Services team mailbox including scheduling meetings and coordinating global travel/visas. You will also be responsible for providing back-up coverage for team members and London Reception. You will be required to deliver outstanding technical, analytical, client service, project management, and administrative support to the EMEA Administrative Services users.
This is a 12 month FTC (maternity cover to start mid Feb/earlier March 2026)
The responsibilities of the individual in this position include:
Monitoring EMEA Administrative Services Team mailbox.
Providing feedback and working closely with Lead, EMEA Administrative Services and EMEA Regional Manager on current policies and procedures.
Prioritising conflicting needs.
Handling matters quickly and proactively.
Following through on projects to successful completion.
Assisting and cooperating with other teams as needed.
Supporting team members during busy periods and providing coverage in the absence of team members.
Reviewing, coordinating and updating the Global Standard Operating Procedures annually.
Well-versed in technologies and programs such as OneNote, SharePoint, OneDrive, Teams, Video Conferencing, mobile devices, and mobile applications.
Understanding corporate policies (travel, expense, compliance) and ensuring tasks are completed within the scope of said policies.
Partnering with several business units (compliance, marketing, sales, etc.) to collaborate on various tasks.
Assisting with the scheduling and coordination of complicated meetings (internal and client) from inception to completion using all available resources.
Composing, updating and preparing correspondence and presentations noting and respecting confidentiality.
Compiling and filing expense reports using multiple currencies.
Managing business travel, ensuring schedules are organised efficiently, prioritising most important items, and resolving all conflicts.
Effectively managing a variety of special projects, some of which may have department/business unit impact.
Coordinating Compliance approval for materials, communications and presentations used for client meetings.
Providing administrative support for overseas senior executives from other Russell global offices when visiting our London office if required.
The successful candidate will have extensive demonstrable skills and experiences including the following:
Significant experience supporting Executives.
Experience working as an Administrative Assistant ideally within an Asset Management (or wider financial services) environment.
Able to work with a high level of professionalism.
Able to provide exceptional customer service.
Strong verbal and written communication skills
Excellent organisational skills.
Expert knowledge of OneNote, SharePoint, OneDrive, Teams, Skype, Zoom, Video Conferencing, mobile devices, mobile applications, and MS Office including Word, Outlook (specifically calendar management), Excel, PowerPoint.
Under Graduate degree or equivalent experience / qualification desirable.