Admin Officer, Golden Hope Campus

• Receive and manage corporate and private bookings for the Campus via the Online Booking System (OBS) and other manual arrangements
• Handle booking enquiries received
• Ensure booking confirmations/ payments for the bookings/ events are made and received promptly.
• Communicate the details of the bookings and coordinate with all parties involved i.e. housekeeping, F&B, maintenance, etc.
• Prepare financial statements/ reports on the events conducted at the Campus.
• Manage the Front Office and serve as the primary customer-facing representative, providing the guests with good experience upon checking in/ out.
• Handle guests’ enquiries and requests on facilities available at the Campus and other related matters.

Administrative and Maintenance Support :

• Prepare internal reports, approval papers/ requests as and when required for further consideration by the appropriate parties/ approving authorities.
• Manage the communications and interact with local authorities for fact finding and general advice on compliance matters.
• Monitor the expiry and renewal of all related licenses/ registration/ approvals held by the Campus
• Monitor the expiry/renewal and sourcing timeline of all purchase contracts entered into by the Campus (excluding central/ framework agreements).
• Provide administrative and clerical support to the Campus and staff.
• Ensure best upkeep of the front office and responsible for ensuring smooth operations of the front office, and propose the best options to minimize admin cost and expenses.
• Responsible for procuring and ensuring proper stock management of office supplies and consumables
• Ensure scheduled payments are paid promptly.
• Safekeep and maintain proper filing system for company documents and ensure safe custody of files and confidentiality for the Campus
• Organize, sorting and disseminate correspondence, initiating telecommunications, photocopying and printing.
• Dealing with telephone and email enquiries.

Finance and Vendor Support:

• Receive and process invoices for GHC expenses for finance payment and liaise with tax and finance on related issues
• Assist the respective units with the end-to-end sourcing requirements for the Campus for both OPEX and CAPEX in line with the GPPA.
• Prepare sourcing documents, purchase requisition (PR) and purchase order (PO), eCapex requirements, etc. for any purchases as and when required and ensure that deliveries are as per request and specifications
• Active coordination with Vendors to ensure timely execution and within approved/ allocated budget.
• Liaising with Group Procurement and Finance in creating/ extending new vendors.
• Vendor performance review for contract/ OVR renewal.

Job Requirements:

• Diploma Business Administration, Office Management, Accounting, or related field .
• Minimum 2–3 years’ experience in administrative or office support roles (hospitality/resort environment is an advantage).
• Proficient in Microsoft Office (Excel – advanced formulas & reporting, PowerPoint – presentations, Word – documentation).
• Basic knowledge of accounting principles and financial record-keeping/bookkeeping.
• Strong organizational, multitasking, and communication skills.
• Good interpersonal skills with a professional and service-oriented attitude.