Closing Date:
Sponsorship Available:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department's Website:
Minimum Qualifications:
Graduate of an accredited Nursing Program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing.
Valid RN License
Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women's Health
Preferred Qualifications:
Call center experience.
Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service.
Bilingual (English/Spanish) OR Bilingual (English/Marshallese)
Knowledge, Skills, & Abilities:
Proficiency in using call center technology and scheduling systems.
Proficiency with computers (preferably MS Office).
Telephone etiquette skills.
Proficiency in clinical decision-making and patient triage.
Strong communication and interpersonal skills to effectively interact with patients and healthcare teams.
Knowledge of postpartum care practices and patient support strategies.
Ability to work independently and collaboratively in a fast-paced environment.
Attention to detail and accuracy in patient care documentation.
Flexibility to adapt to varying workloads and patient needs.
Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations to ensure the functioning of the call center and its mission to promote quality patient care and assure excellent service.
Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts.
Additional Information:
Key Responsibilities:
Provides telephone or interactive conferenced patient triage to specific patient populations and any follow-up calls, emails, EMR documentation
Assist in identifying and tracking all calls to the Call Center and data on referrals and case-managed patients.
Provide support to evaluation activities related to the Call Center programs.
Promotes positive interaction and facilitates communication between the consultation center, UAMS, and physicians statewide and their offices who utilize the services of the consultation center.
Provides requested reports to appropriate personnel and analyzes and identifies critical factors of patient care to enhance the quality and efficiency of the consultation center.
Determines and then applies technical knowledge, skills, and experience to complete assigned tasks.
Assists supervisor in planning measurable goals and objectives as guidelines for performance.
Completes responsibilities promptly through effective organization, setting priorities, delegation, and time management skills
Serves as a role model and mentor by consistently demonstrating professionalism.
Facilitates changes to improve the Call Center through effective communication, collaboration, and interdisciplinary problem-solving.
Participates in the recruitment and retention of staff.
Participates as a team member supporting staff in the performance of their duties
Implements good judgment by communicating with coworkers in a fair, consistent, objective, and professional manner
Demonstrates the ability to identify and report Call Center procedures that are not cost-effective to the supervisor.
Assist the supervisor in demonstrating cost-conscious awareness and effectively utilizing staff, space, and supplies within budgetary restraints.
May perform other duties as assigned.
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.