Acoustics Account Manager - Bone Conduction & Acoustic Implant Solutions

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

The Opportunity

• The Acoustics Account Manager (AAM) is responsible for driving the growth and adoption of Cochlear’s bone conduction and acoustic implant solutions across a defined territory of NHS Trusts and private providers.
• This role focuses on delivering excellence in account execution, building strong clinical and stakeholder relationships, and achieving agreed commercial objectives.
• Working closely with audiology teams, ENT departments, and internal clinical and commercial colleagues, you will play a key role in optimising patient pathways, supporting service development, and positioning Cochlear as a trusted partner within acoustics services.

Location: field-based role covering accounts within Scotland and Northern England.

What you will do

• Develop and execute territory-level account plans aligned to regional and national strategy
• Own territory performance, including forecasting, pipeline management, and delivery of growth targets
• Build and maintain strong relationships with audiologists, ENT clinicians, procurement teams, and service leads
• Support the optimisation of clinical pathways to improve patient access, service efficiency, and overall experience
• Identify opportunities to grow adoption across Baha, Osia, and acoustic upgrade pathways
• Use data and market insights to guide decision-making, monitor performance, and uncover new opportunities
• Coordinate and deliver education, training, and support for healthcare professionals
• Ensure all activities are conducted in line with ABHI Code, GDPR, NHS requirements, and internal governance
• Maintain strong CRM discipline, ensuring accurate activity tracking, forecasting, and reporting
• Collaborate cross-functionally with clinical, surgical, marketing, and commercial teams to support account success
   

About You

• You bring strong account management and commercial execution capability, with the ability to build credibility with NHS stakeholders
• You are confident working in a multi-stakeholder environment and managing competing priorities across a territory
• You have a structured and organised approach, with strong planning, forecasting, and CRM discipline
• You are proactive, collaborative, and customer-focused, with a strong commitment to supporting patient outcomes and service development
• You are comfortable working closely with clinical teams and supporting pathway improvements at a local level

Required Skills & Experience

• Experience in medical devices, healthcare, or NHS account management (typically 2+ years)
• Experience managing Trust-level or multi-stakeholder accounts
• Strong relationship-building and stakeholder engagement skills
• Sound territory planning, forecasting, and pipeline management capability
• Strong organisational, communication, and analytical skills
• Good level of CRM and administrative discipline
• Bachelor’s degree in business, life sciences, healthcare, audiology, or a related field
• Fluent English