Company
Cox Automotive - USA
Finance
Accounts Receivable Specialist II
Individual Contributor
Hybrid - Ability to work remotely part of the week
No
Day
Compensation
Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
The Accounts Receivable Specialist II position is responsible for the application of customer payments and customer support. This individual will be responsible for but not limited to application of various payment methods including checks, ACH, and credit cards, researching requests for refunds, processing help desk tickets and answering customer care calls. The ideal candidate will be able to prioritize and multi-task, have a strong cash application or accounts receivable background and a proven track record of excellent customer service. This position is hybrid and will require in person presence as needed. The AR Specialist II is located in proximity to the Atlanta office will be responsible for location mail pick-up and processing.
This is a hybrid position- Candidates will report onsite in Atlanta, GA at least 2 days per week (subject to business needs).
Job Responsibilities:
Process and apply payments to include checks, ACH, credit cards and other payment methods
Process Service Now tickets and phone calls within agreed-to service levels
Research payment discrepancies
Research and propose customer refunds
Mail Pickup and processing
Competencies/Skills:
Interpersonal skills
Customer service skills
Written and verbal communication skills
Accuracy and attention to detail
Organizational skills
Problem solving and analytical skills
Prioritization skills
Ability to work in a fast-paced environment with tight deadlines
Qualifications:
Minimum-
- High School Diploma/GED and 3 years’ experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
- OR 5 years’ experience in a related field
- Intermediate Microsoft Office Excel and Word skills
- Experience working with internal and external customers to resolve issues
- Excellent interpersonal and customer service skills
- Strong written and verbal communication
Preferred-
- Experience with Manheim and/or Cox Finance is preferred.
- Technical Certification or an Associate Degree in related discipline a plus
- Manheim, and Oracle Accounts Receivable (11i or 12R), and other 3rd party payment processing systems such as High Radius strongly preferred
- Bilingual abilities in Spanish a plus
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.