Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Join the “Credit Controller Representative I” in the “Order to Cash” Department for NA Region. Support credit management and debt collection.
To excel in this role, you should showcase a keen attention to detail and expertise in balancing company accounts. Ultimately, a top-class credit controller can improve company profits by efficiently handling its debts. We strictly adhere to high standards, ensuring the correct and timely upload of invoices to different portals established by clients to promote their payment.
Key Responsibilities
- Handle customers with a low complexity portfolio to ensure compliance with payment terms and credit limits using the ERP system and Order Release Portal.
- Perform risk assessments on new existing accounts and make recommendations on credit limits, risk categories, and credit terms.
- Assist the team in achieving annual targets on collections and support credit risk assessments of our credit analysis shared service in Costa Rica.
- Review unapplied/unidentified payments.
- Perform financial statement analysis, issuing recommendations for credit line increases following the department's approval matrix.
- Supervise the assessment and documentation of the "Credit Hold" process.
- Release orders on hold based on credit analysis on customers' trade AR.
- Set up credit terms for new clients and review requests for extended payment terms.
- Review payment plans and liaise with customers and the commercial department.
- Identify and analyze credit notes, debit notes, and cash not accurately applied.
- Facilitate credit card payment of invoices with the corresponding department under the supervisor's approval.
Minimum Requirements/Qualifications
- High School Diploma required; Bachelor’s in finance, accounting, economy, mathematics preferable, or equivalent experience.
- No prior experience required.
- B2 English Level.
- Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook).
- Experience handling at least one ERP (SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe).
Additional Desirable Requirements
- Experience with Cforia and/or Get Paid.
Competencies
- Build customer loyalty by providing trust between internal and external customers.
- Adopt practical operational improvement by accepting continuous improvement and resolving issues.
- Communicate openly with colleagues, leaders, and managers.
- Cultivate growth by demonstrating passion, commitment, and a strong interest in results.
- Stimulate personal growth and promote the development of colleagues.
- Leverage business efficiency by making profitable business decisions and applying contingency plans.
- Promote continuous learning by setting higher standards for processes and results.
- Build organizational relationships by promoting collaboration and leading by example.
- Put the customer first to deliver exceptional customer experiences.
- Work for your results by taking personal accountability and exercising good judgment.
- Find a better way every day by being intellectually curious and accepting improvement suggestions.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sexual orientation, gender identity and expression, genetic information, veteran status, age, or disability status.