Accounts Receivable Lead Analyst

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun too! We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

Workday's Accounts Receivable Team is a diverse group of customer service focused people, with an invaluable mix of experience and backgrounds. Our team manages all global customer profiles, billing, collections, and management of bad debt while driving projects related to automation and efficiencies. The team partners with Workday on Workday (WoW) and Product teams to enhance, test, and uptake Workday functionality.

We are a global team but that doesn’t stop our sense of collaboration, supportiveness, and fun! Our team promotes Workday’s Core Values with ‘Employees’ being the first of them. This is why we:
- Empower you to follow your desired career path & achieve professional and personal goals
- Encourage work-life balance and wellbeing
- Are proud to champion equal opportunities for everyone.

About the Role

The Accounts Receivable Analyst is responsible for managing a portfolio of customer credit accounts in various capacities within the Accounts Receivable Team which include providing exceptional customer service, troubleshooting/resolving past due balances and coordination with other Workday functional teams to assist in resolving issues. The ideal candidate is a highly motivated self-starter, goal driven, an excellent communicator, and enjoys collaborating with people with a diverse set of talents, in a dynamic fast-paced environment.

Job Responsibilities include but are not limited to:

• Maintain a portfolio of customer accounts which includes weekly/monthly invoice inquiries to troubleshoot/resolve past due balances, responding to customer inquiries, distribution of customer statements, resolution of purchase order issues and performance of customer account reconciliations as needed.
• Team Leadership & Management: Act as a subject matter expert, mentor, and coach to a team of AR Analysts, performing training to new team members and others as needed.
• Maintain accounts receivable customer files and records.
• Special projects as assigned.
• Customer Relationship Management: Manage a portfolio of customer accounts, building and maintaining strong relationships to ensure customer satisfaction.
• Conflict Resolution & Problem Solving: Serve as a point of escalation for complex customer issues, troubleshooting and resolving past-due balances and other disputes in a professional and timely manner.
• Cross-Functional Collaboration: Partner with other teams, including sales, finance, and operations, to streamline processes and resolve interdepartmental issues affecting AR.
• Process Improvement: Identify opportunities to improve AR processes and implement best practices to enhance efficiency and accuracy.
• Reporting & Analysis: Generate and analyze reports on key AR metrics, providing insights to management on the health of the AR portfolio.

About You

Basic Qualifications

• 3+ years of experience in Accounts Receivable, Finance Operations, or relevant customer facing experience.

Other Qualifications

• Accounting or business degree preferred.
• A genuine passion for customer service
• Excellent follow-up skills and interest in seeing issues through to resolution.
• Strong analytic and problem-solving skills
• Organized, detail oriented and accurate.
• Ability to react quickly to change and implement new processes.
• Professional demeanor
• Demonstrated ability to interface with all levels of management.
• Solutions oriented.
• Excellent oral, written, and interpersonal communication skills
• Proficient in Microsoft Outlook and Excel
• Continually evaluates processes and seeks to improve operational efficiencies.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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