At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
The Credit Control Support team are part of the wider Credit Control Department, who’s function provides customer facing, market leading customer care to Ayvens customers. Primary focus is on the collection of overdue balances, minimizing potential credit losses, supporting vulnerable customers and the resolution of queries that are preventing payment.
Currently seeking three additions to the Bristol team to support the work we will be onshoring from our Shared Service Centre. Full training will be provided to ensure the success of the project, which may require travel to our Slough office.
Initially offered for a period of 12 Months with a salary in the range of £24,000 - £26,000 DOE
Key Purpose
Carry out daily cash allocation
Ensure all customer invoicing is delivered in accordance with customer requirements, meeting all SLA’s.
Administration of bespoke invoicing and reporting for some of the key customers.
Post group journals for various internal accounts
Resolve all external and internal queries within expected time scales.
Key Responsibilities
Upload bank statements and daily cash allocation promptly and accurately including the appropriate investigation to identify cash items without remittance information
Complete all assigned GOCM requests within agreed SLA’s.
Submit monthly reporting for key customers and upload of invoices via applicable portals.
Manage e-invoicing and SAP invoice query flags via daily reports
Complete requests for invoice back up and copy invoices
Carry out month end tasks, such as reconciliation of internal accounts via journal uploads
Maintain invoice documentation and team procedures to ensure working instructions are clear and in line with current practice
Focus on agreed standards, work with accuracy and precision and be diligent in following through to ensure that quality outcomes are delivered.
Deal with/solving queries on invoices with both internal departments and external customers
Deliver high level of customer service
Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit
Build relationships at all levels, communicate effectively, build trust and influence stakeholders
Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change
Skills, Experience & Background
Experience in a previous Accounts Receivable and/or Credit Control Role (desirable)
Excellent communication skills: written, verbal, report writing and presenting
Excellent time management, planning, self-organisation skills and attention for detail
Highly numerate
Proven experience of working under pressure within a process driven role focused on daily KPI’s
Competent in Microsoft Office suite of applications e.g. Excel, Word
Strong background of delivering excellent customer service
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.