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This position provides administrative and clerical support while serving as a primary point of contact for customer. The role focuses heavily on handling cancellations, taking payments, answering phones, mailing and invoicing key fobs, and providing general customer service, along with supporting daily office operations.Essential Duties & Responsibilities:
Handles customer cancellations accurately and professionally.
Takes payments, processes invoices, and maintains payment records.
Prepares, invoices, and mails key fobs to customers.
Answers phones, emails, and directs inquiries in a timely manner.
Provides general customer service, resolving issues and responding to questions.
Greets and assists clients and visitors.
Schedules appointments and makes referrals as needed.
Maintains records, spreadsheets, and reports; performs data entry and filing.
Manages mail, packages, vendor invoices, and supply inventory.
Perform other duties assigned by management.
Education/Qualifications:
Bachelor or Associate degree or equivalent work experience.
Ability to greet visitors, clients, and colleagues in a friendly and courteous manner.
Ability to type at least 50 wpm.
Ability to proofread.
Proficient in Microsoft Office Suite or similar software.
Basic understanding of office equipment.
Basic understanding of clerical procedures and systems such as recordkeeping and filing.
Ability to work independently and identify and solve problems.
Ability to organize and prioritize work.
Other Duties:
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire and Safety is an Equal Opportunity Employer